Company Description
Palexy leverages existing CCTV infrastructure to transform retail operations through a comprehensive operations intelligence and execution platform.
By offering real-time insights into staff performance, customer service, and store standards, Palexy enables informed decision-making without requiring additional hardware.
Its integrated AI-driven platform combines analytics, demand-driven scheduling, and task management to optimize staffing and ensure consistent execution across store locations.
Trusted by leading global brands, Palexy has been deployed in over 5,000 stores across 10+ countries, delivering measurable improvements in labor costs, conversion rates, and customer service scores.
Role Description
The Sales Operations Executive exists to make Palexy's sales team faster and sharper. This is not a quota-carrying role — your success is measured by how much better the AEs perform because of you.
You own the infrastructure, content, and intelligence that sits behind every deal: clean CRM data, crisp proposals, accurate research, and smooth coordination so that the people closing deals can focus entirely on closing deals.
This is a high-ownership support role for someone who is organised, commercially curious, and takes quiet pride in making a revenue engine run without friction.
Sales Coordination & Operations
- Own the full meeting lifecycle — scheduling, pre-meeting prep packs, room/tech logistics, and post-meeting follow-up tracking.
- Coordinate contract workflows — liaise with legal and finance to ensure NDAs, MSAs, and order forms move quickly and land correctly.
- Support event participation — trade shows, client dinners, and roadshows — managing logistics, attendee lists, and materials.
- Track onboarding coordination for new wins, ensuring the handoff to the CSM team is clean, documented, and on schedule.
Prospect Research & Market Intelligence
- Deliver deep-dive research briefs on target accounts before first meetings — organisational structure, decision-makers, tech stack, store footprint, recent news.
- Map buying committees for priority deals: identify economic buyers, technical evaluators, and internal champions using LinkedIn, company filings, and news sources.
- Track competitor activity, pricing signals, and market trends in the retail analytics space; surface relevant intelligence to the sales team weekly.
- Maintain Palexy's ICP database — a curated list of qualified target accounts by vertical and geography, refreshed quarterly.
Proposal & Content Production
- Produce tailored proposals, decks, and commercial briefs from Palexy's master templates — customised to the prospect's vertical, store count, and stated pain points.
- Maintain the proposal and content library — keep templates, case studies, pricing sheets, and one-pagers current, consistent, and easy for AEs to self-serve.
- Draft follow-up emails and meeting summaries on behalf of AEs when speed matters after a key touchpoint.
- Coordinate RFP and tender submissions — compile inputs from Pre-Sales and AEs, manage deadlines, and ensure nothing ships with errors.
CRM & Pipeline Integrity
- Own Palexy's CRM as the single source of truth for all leads, deals, contacts, and pipeline stages.
- Enforce data hygiene standards — ensure every deal has accurate stage, value, close date, and next action logged within 24 hours of activity.
- Build and maintain pipeline dashboards that give Sales leadership real-time visibility into funnel health, conversion rates, and deal velocity.
- Flag stale deals, missing data, and process gaps before they distort forecasts.
What We Are Looking For
- 2–4 years of experience in a sales operations, sales support, business development, or commercial coordinator role — ideally in SaaS, B2B tech, or a data-driven environment.
- Strong written and spoken English — you draft professional proposals and client-facing emails without needing a second pass.
- CRM proficiency — you have worked in PipeDrive/HubSpot/Salesforce and understand pipeline management, not just data entry.
- Exceptional organisation — you manage multiple moving pieces simultaneously, flag risks early, and never miss a deadline.
- Commercially literate — you understand B2B sales cycles, can read a pipeline report, and know why a deal gets stuck.
- Proactive by nature — you identify what the team needs before being asked and take ownership without waiting for instruction.
What We Offer
- Competitive salary benchmarked to HCMC B2B SaaS market rates.
- Direct exposure to enterprise deal-making — you will see how regional sales works from the inside.
- A clear growth path toward Sales Operations Manager or, if you choose, toward an AE track.
- Flat structure — your work is visible to senior leadership from day one.
