Sales Operations Assistant Manager (System Management)

Role Description The Sales Operations Assistant Manager (System Management) is a full-time, on-site role based in Ho Chi Minh City, Vietnam. This role is responsible for overseeing sales operations systems, ensuring data accuracy for orders, invoicing, and sales performance reports.

• System Management: Build and maintain User Guides; support and guide the Sales team on system-related issues. Serve as the primary point of contact for user requests and feedback.
• Electronic Warranty (EW) Activation Management: Handle and justify special activation cases (Special Cases); approve activations for project orders (Project Orders); ensure the EW process complies with policies and is completed on time.
• Sell-out Reporting – GT Channel: Collect, process and produce periodic Sell-out (EW) reports for the GT channel using Excel; analyze data, detect anomalies and propose improvements; ensure accuracy and on-time delivery.
• Incentive Program Reconciliation: Calculate and reconcile incentive program results configured in the system; ensure data accuracy and update results after reconciliation.
• Market Survey & System Feature Development: Conduct market surveys and gather user feedback; propose and coordinate development of new system features; perform testing before deployment.
• Other Assigned Tasks: Execute ad-hoc tasks or special projects as directed by direct management.

Qualifications

• Education background: Bachelor's degree in information technology, MIS, Mathematics, Finance, Business Administration preferred related majors
• Working experience:

At least 2-3 years of working Sales Operations, System Administration or Business Analysis, working experience in Consumer Electronics, FMCG or related industries is a plus

• Skills:

- Proficiency in English and/or Chinese.

- Excellence in Microsoft Office (Proficient in Word, Outlook, Teams, SharePoint; capable of writing clear, professional User Guides, especially for Excel in Office 365 (Advanced level): Proficient in complex functions (INDEX/MATCH, SUMIFS, etc.), Pivot Tables, Power Query; building Sell-out data reports

- Strong data analysis skills (Process large datasets, detect anomalies, and deliver insights to support business decisions)

- Proficiency in Sales system

• Others:

Detail & Result-oriented

Cross-functional collaboration (IT, Sales, Finance); manage multiple tasks simultaneously.

Ability to work under high pressure.