Marketing Assistant (English Speaking)
About the Job
About the Role
We are looking for a proactive Marketing Assistant (English Speaking) to support the Global Marketing team in daily operations, including customer communication, order management, production coordination, and marketing administration. This role is ideal for candidates who are detail-oriented, well-organized, and eager to work in an international manufacturing and trading environment.
Job Description
Global Account Management
- Coordinate between the Sales team and the Global Marketing Group (GMG) to ensure smooth communication and project execution.
- Work closely with the R&D team to develop new products and new color variations.
- Prepare quotations for seasonal programs and customer orders.
- Support the Sales team in handling customer inquiries and requests.
- Receive sales forecasts from GMG and provide updates to the Sales team for production planning.
- Prepare and manage documentation required for color approvals and new item submissions.
- Coordinate with the QC team to update quality reports.
Forecast & Order Management
- Receive and follow up customer forecasts.
- Assist the Marketing team in preparing inventory plans based on customer forecasts.
- Prepare order reports for the Marketing team twice a month.
- Coordinate forecast information with garment vendors and internal departments.
- Process and monitor customer orders from order confirmation through delivery.
- Prepare order forms and coordinate with related departments to arrange production.
- Inform customers of estimated production lead times.
- Monitor production progress and vessel schedules to ensure on-time delivery.
- Prepare import/export shipping documents and coordinate shipments with customers.
- Follow up on monthly accounts receivable and payment collection.
- Handle customer inquiries, requests, and after-sales claims professionally.
General Administration
- Perform general administrative and documentation tasks to support the Marketing Department.
Requirements
Education
- Bachelor's Degree from a recognized university.
Experience
- Experience in Marketing, Sales Administration, Customer Service, Merchandising, or related fields is preferred.
Skills
- Fluent in English (spoken and written).
- Proficient in Microsoft Office (Word, Excel, Outlook).
- Careful, patient, and detail-oriented.
- Strong organizational and time management skills.
- Hard-working with a willingness to learn.
- Confident and flexible in communicating with customers.
- Customer service experience is an advantage.
Other Information
- Employment type: Full-time Official Employee
- Workplace:
- Hanoi Office – Unit CP2.09.01, 09th Floor, Tower 02, Capital Place,
- 29 Lieu Giai Street, Ngoc Khanh Ward, Ba Dinh District, Hanoi, Vietnam
- Working hours: 08:00 AM – 05:00 PM
- Salary: Negotiable
- Application email: [Confidential Information]
Benefits
- 101 days off per year (including weekends, public holidays, and company leave).
- Two major annual bonuses:
- 13th-month salary during Tet Holiday.
- Fiscal year performance bonus in April.
- Monthly performance bonus based on basic salary.
- Additional incentive bonus for exceeding sales targets.
- Annual salary review.
- Social insurance contribution based on 100% of basic salary.
- Annual company trip and year-end party.
- Professional working environment with clear career development and promotion opportunities.
- Full benefits and compensation in accordance with Vietnamese Labor Law.
