Organization- Park Hyatt Phu Quoc
Summary
Scope and General Purpose of Job: Achieves pre-determined revenue targets while maintaining appropriate sales programmes and handling multi-faceted projects
Responsible to: Director of Sales
Main Duties
Administration
- Ensures that an efficient and accurate filing system, both manuals as well as electronic, is maintained at all times.
- Maintains complete and supported records of all Sales Agreements, Contracts and Quotations for the Hotel.
- Establishes an efficient trace file to ensure that all business booked is properly tracked.
- Submits Sales report to Director of Sales in a timely manner.
- Provides accurate reporting of business booked to the Sales Coordinator for monthly consolidation.
Customer Service
- Entertains and conducts hotel inspections to clients whenever required.
- Establishes and maintains strong relationship with the established clientele and constantly explores into new business opportunities.
- Liaises and works closely with the related operation departments ensuring guest's requests and expectations are being met.
- Handles guest and employee enquiries in a courteous and efficient manner, reporting complaints or problems. If no immediate solution can be found, to ensure that the necessary follow-up is conducted in a timely manner.
- Maintains positive guest and colleague interactions with good working relationships.
Financial
- Achieves the monthly and annual personal target contributing to the Sales revenue.
- Develops and reviews Personal Business Plan which is linked to the Hotel's Annual Business Plan.
Marketing
- Conducts extensive competitor research and maintains excellent Product Knowledge of the Hotel.
- Constantly monitors and evaluates local, national and international market trends, and the competitor hotels sales initiatives, in order to make sure the hotel's sales remain competitive and cutting edge.
- Ensures a high level of exposure for Hotel through direct sales solicitation via telephone, contracts and written communications.
Operational
- Ensures professional sales Calls using Hyatt's Consultative Selling principles & SMART Selling philosophies.
- Carefully plans Sales Calls into defined objectives.
- Maintains a detailed knowledge of Hotel facilities, features and services.
- Conducts extensive competitor researches and maintains excellent Product Knowledge of the hotel.
- Ensures systematically and efficiently calls on allocated Accounts within location and reports findings and opportunities to the Director of Sales.
- Pre-qualifies and targets prospects, utilising hotel database and develops appropriate and effective sales solicitation strategies to increase hotel's market share.
- Professionally conducts routine telemarketing activities to identify new business opportunities. Follows up sales leads to identify prospect.
- Meets and greets VIP guests upon arrival/departure.
- Plans and makes Sales trips to the parties concerned which is our current and potential clientele to explore into new business opportunities.
- Entertains and conducts hotel inspections to relevant representatives/delegates whenever required.
- Establishes strong contacts to source for information in regard to planned and up coming functions/ events.
- Assists Sales Buddy to follow-up on all matters in the absence of Sales Buddy.
- Reviews and constantly seeks Productivity level improvements through the process of taking work out of the system (when appropriate) and thorough streamlining of work process.
- Implements all sales action plans related to responsibility areas as outlined in the Marketing plan.
Qualifications
Minimum requirements
3 years of experience in the same position
Pre-opening experience is preferable
Luxury background in resort and urban city
Excellent communication skills in both spoken and written English, Vietnamese
