Position Overview
The Sales Manager – Home Loan is responsible for driving mortgage sales performance as an individual contributor, focusing on high-quality customer acquisition, strong pipeline management, and effective conversion across the sales funnel.
This role requires a balance of direct selling, relationship development, and lead generation, particularly through strategic partnerships with external stakeholders such as property brokers and project-based bankers.
Key Responsibilities
A. Individual Sales Performance
- Own and deliver personal home loan sales targets
- Manage end-to-end sales funnel:
- Lead generation → App-in → Approval → Disbursement
- Ensure strong conversion rates through effective customer engagement and follow-up
- Maintain consistent sales activity and pipeline discipline
B. Lead Generation & Partnership Development
- Build and maintain strong relationships with:
- Property agents / home sales brokers
- Bankers and sales teams in targeted housing projects
- Actively develop external lead generation channels to ensure sustainable pipeline inflow
- Position KBank as a preferred lending partner within key projects and broker networks
C. Lead Qualification & Pre-Screening
- Perform strict pre-screening of customers before application submission
- Ensure leads meet defined credit and product criteria
- Prioritize high-quality leads to optimize approval rate and reduce rework
- Provide clear advisory to customers on eligibility and documentation
D. Pipeline & SLA Management
- Maintain a healthy and well-balanced pipeline
- Closely track case progress and follow up with stakeholders
- Ensure timely submission and processing in line with SLA requirements
- Minimize aged or stalled cases in the pipeline
E. Sales Execution & Campaign Alignment
- Execute sales strategies and campaigns (pricing, promotions, refinancing offers)
- Clearly communicate product positioning and competitive advantages to customers
- Adapt sales approach based on campaign focus and market dynamics
F. Stakeholder Coordination
- Collaborate with internal teams:
- Credit / Risk (approval criteria)
- Operations (processing timelines)
- Product (pricing and campaigns)
- Escalate issues impacting customer experience, approval, or disbursement
G. Customer & Market Insight
- Monitor competitor offerings (interest rates, packages, promotions)
- Identify opportunities in targeted segments:
- Refinance customers
- Existing customer base (e.g., credit cards)
- Continuously refine sales approach using feedback and conversion insights
H. Risk & Quality Control
- Ensure high-quality applications through disciplined screening
- Reduce rejection rate and incomplete submissions
- Adhere strictly to bank policies and compliance requirements
- Flag potential risk or fraud concerns when identified
What We Need in a Candidate
- Bachelor's degree in Business, Finance, Banking, or related field
- Experience 3-5+ years in retail banking, mortgage sales, or property-related industries
- Proven track record in direct sales and client acquisition
- Experience working with: Property agents / brokers/ Real estate developers or project sales teams
- Sales & Business Skills, Strong understanding of home loan products and basic credit assessment, Ability to manage full sales cycle independently, Strong negotiation and closing capability
- Strong networking and partnership-building skills, ability to influence external partners and generate consistent leads, analytical & execution skills, good understanding of sales funnel metrics and conversion drivers, strong follow-up discipline and attention to detail, ability to prioritize high-quality opportunities
- Clear, structured communication with customers and stakeholders
- Ability to explain product features, pricing, and approval conditions effectively
- Fluent in Vietnamese and English (both written and spoken
Take the next step in your corporate banking career. Apply now to confidentially discuss this opportunity.
While we are learning about you, we recommend that you learn more about us by watching the following videos and visiting our website.
https://www.youtube.com/@kbankworldbusinessgroup4839/featured
Thank you for considering a career with Kasikornbank Vietnam.
Remark: This position requires a criminal record information check prior consideration for employment to ensure safety and maintain standards of the organization.
All the Best,
KASIKORNBANK
