Job Description
At Hilton, our promise is
to ensure every guest feels cared for, valued and respected , which means we need you to live our Hilton Values and embrace our Hilton Blue Energy Culture, which you will be shared and trained when you join us. As a Sales Manager C&E, you will analyze local market trends and competitor activity to recommend str ategies that keep the hotel a leader in the marketplace through the development of future and repeat business.
Responsibilities
Specifically, you will be responsible for performing the following tasks to the highest standards:
- Follow all events standards for answering phone enq uiries, handling email enquiries, preparing proposals and contracts, conducting hotel tours, planning events, creating BEOs, event execution and after-event follow-up;
- Analyze local market trends and competitor activity to identify business leads;
- Seek and develop potential accounts and travel within the local area to drive business into the specific hotel/cluster and to increase market/customer share in all revenue streams;
- Undertake sales and telemarketing activities to identify new business opportunities where required;
- Work within current business strategies and recognize potential opportunities;
- Cooperate with other departments in the hotel to create an exceptional Guest experience and build strong, comprehensive s ales programs;
- Produce accurate and timely reports that meet the needs of Director of Sales/Assistant Director of Sales and senior management, including appointments, calls made and business leads;
- Answer customer queries in a prompt and professional manner;
- Assi st the Head of department with recruiting, managing, training and developing the Team Members;
Qualifications
- Have required Certificates for the position as per Vietnam's law.
- 2-3 years of related experience.
- Able to travel for business (if required).
- Positive attitude and good communication skills in English and Vietnamese.
- Commitment to deliver a high level of customer service.
- Experience in a sales role with a proven track record to close a sale.
