JOB DESCRIPTION
Sales & Customer Development Engineer
Location: Ho Chi Minh City, Vietnam
Company: Vandewiele Vietnam
Reports To: Operating Manager
About Vandewiele
Vandewiele is a global leader in textile machinery and technology solutions, providing advanced equipment, automation systems, spare parts, and technical services to textile manufacturers worldwide.
Vandewiele Vietnam is currently in an early stage of market development, focusing on building long-term customer relationships and delivering practical value to the local industry.
Position Summary
In the current development phase of Vandewiele Vietnam, this role is positioned as a customer-facing technical bridge rather than a purely sales-driven function.
The main objective is to build strong customer relationships, provide technical support, and develop market understanding, creating a solid foundation for long-term business growth.
This role focuses on customer engagement, technical value delivery, and opportunity development, with sales expected to follow naturally as trust and presence in the market are established.
Key Responsibilities
1. Customer Development & Engagement
- Conduct regular customer visits to understand operations, needs, and challenges
- Build and maintain strong, long-term relationships with customers
- Act as the main contact point between Vandewiele and customers
- Increase customer interaction and engagement in the market
2. Technical Support & Consultation
- Provide basic technical consultation and practical recommendations
- Support troubleshooting and work closely with service engineers when required
- Assist customers in improving machine performance and operational efficiency
- Coordinate with product specialists and overseas teams for technical support
3. Market & Pipeline Development
- Identify potential business opportunities through customer interaction
- Build and maintain a structured customer pipeline (long-term focus)
- Gather market insights, customer feedback, and competitor information
- Support gradual development of business opportunities (no immediate sales pressure)
4. Internal Coordination
- Work closely with service engineers, spare parts team, and HQ
- Ensure smooth communication between customers and internal teams
- Support preparation of basic proposals and technical-commercial discussions when needed
Qualifications
Education
- Diploma / College / Bachelor's Degree in Engineering
- Preferred majors:
- Mechanical / Electrical / Automation / Mechatronics / Textile Engineering
Experience
- 1–3 years of experience in engineering, technical support, or customer-facing roles
- Fresh graduates with strong technical background and learning attitude are encouraged
- Experience in textile or manufacturing industry is an advantage
Language Skills
- Good command of English (spoken and written)
- Chinese is an advantage
Personal Requirements
- Strong communication and interpersonal skills
- Customer-oriented mindset and proactive attitude
- Willingness to learn technical products and industry knowledge
- Ability to work independently and build relationships
- Willing to travel frequently to visit customers across Vietnam
Compensation & Benefits
- Salary: Negotiable based on qualifications and experience
- Probation period: 2 months
- Annual bonus based on company and individual performance
- Commission scheme will be developed in line with business growth
- Full statutory insurance according to Vietnamese labor law
- Additional health and accident insurance
- Company laptop provided
- Annual company trip
- Training and development within Vandewiele Group
- Opportunity to work with international teams
Why Join Vandewiele Vietnam
- Be part of a global leader in textile technology
- Work directly with international experts
- Develop both technical and customer-facing skills
- Play a key role in building the market from an early stage
- Opportunity to grow into a core position as the company expands
Strategic Note (Internal Alignment)
At the early stage of Vandewiele Vietnam, the priority is to create real value for customers, build trust, and establish long-term relationships.
This role is not driven by short-term sales targets, but by customer engagement, technical support, and market development, which will form the foundation for sustainable business growth.
Application Location: Ho Chi Minh City, Vietnam
Reporting Line: Operating Manager – Vandewiele Vietnam
Only shortlisted candidates will be contacted.
