Job Description
What will I be doing
As the Sales Executive, you will be responsible for performing the following tasks to the highest standards:
- Complete the relevant Hilton University courses promptly and pass the tests.
- Receive and understand hotel product knowledge and related activities.
- Implement all sales action plans related to his / her market area as outlined in the marketing plan.
- Establish and maintain files on major active accounts within his / her market areas.
- Promote and produce sales leads for other Hilton hotels.
- Provide feedback to the Director of Business Development / Director of Sales / Senior Sales Managers / Sales Managers on changing marketing conditions, including trends in the competition, as a result of direct sales solicitation, telephone calls and direct mail in his / her market areas.
- Assist Sales Managers in conducting hotel inspection for all walk-ins, meeting groups and contracted clients, planning next steps for future follow-ups.
- Meet and welcome some top key accounts, group organizers and VIP guests upon check-in.
- Disseminate sales related information to other departments as appropriate.
- Attend all pre-conference meetings as required, arranged by the Banquet Sales department and assist in the preparation of post-conference reports.
- Perform all duties and responsibilities in a timely and efficient manner in accordance with established hotel policies to achieve the overall objectives of the position.
- Establish and maintain effective team member relations.
- Maintain the highest standards of professionalism, ethics and attitude towards all hotel guests, clients and team members.
- Perform related duties and special projects as assigned.
- Carry out any other reasonable duties and responsibilities as assigned.
- The Management reserves the right to make changes to this job description at its sole discretion and without advance notice.
Responsibilities
What are we looking for
Skills
A Sales Executive serving Hilton Brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:
- University graduate.
- Minimum 2 years of experience in a similar capacity with international chain hotels.
- Excellent command of written and spoken English and Chinese to meet business needs.
- Good communication and interpersonal skills.
- Able to work under pressure and deal with stressful situations during busy periods.
- Good team player.
- Have hotel sales experience and hotel database.
Qualifications
What will it be like to work for Hilton
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travellers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!
About The Team
How We'll Help You Thrive
Benefits
At Hilton, the hospitality we're known for doesn't end with our guests. We proudly invest in our Team Members wellbeing, supporting you through all of life's moments. When you join Hilton, our exceptional care extends to you with unmatched perks and benefits, including*:
Incredible travel perks – Enjoy 110 nights of deeply discounted travel, with room rates as low as $40 USD/night at our world-class hotels through our Go Hilton travel program
Own a piece of Hilton – Through our employee stock purchase program (ESPP), you can invest in Hilton shares at a 15% discount to help build your financial future
Personalized caregiving support – Access dedicated caregiving concierge services to help navigate caregiving for yourself and your loved ones
Crisis concierge – In times of loss, our Crisis Concierge offers a single, compassionate point of contact for both practical support and emotional care
Mental health resources – Your wellbeing comes first. Eligible Team Members can access free counseling and support through our best-in-class Employee Assistance Program (EAP)
Health & welfare benefits – From checkups to dental cleanings to new glasses, we offer a variety of health plans that keep you and your family covered
- Benefits availability may vary depending on Team Member's location as well as terms and conditions of employment and are subject to the terms and conditions of each specific program/plan.
