Overview:
Waters, the world's leading specialty measurement company that cares about inclusion and diversity is seeking for a Sales Development Specialist to support the very successful growth of our Pharmaceutical and Cosmetics businesses across Vietnam. Waters deliver benefits through innovation and people that enable customer success in the life, materials and food sciences.
As Sales Development Specialist, you are an ambassador of Waters and will bring to the market Waters products and services. You will act as a trusted technical and regulatory advisor, helping customers not only select the right analytical solutions but also confidently deploy them in regulated GMP environments. You will demonstrate a clear grasp of understanding the customers business and its growth plans, as well as be able to take the knowledge and convert that into a solution and offering from Waters, with a primary aim of bringing customer success. This position brings you a great degree of flexibility working in the field. Your role will be designated to either a territory and/or markets.
Responsibilities:
Sales Development & Market Support
- Support sales activities through customer co‑visits, solution positioning, proposal development, and technical presentations, with a strong emphasis on pharma and cosmetics accounts.
- Act as a regulatory and compliance subject matter expert to help position Waters solutions in regulated environments.
- Work closely with Sales to drive pipeline development and accelerate deal closure by addressing compliance‑related customer concerns.
Pharmaceutical & Regulatory Expertise
- Provide pre‑ and post‑sales consultancy on EU‑GMP, data integrity (ALCOA+), audit readiness, and regulatory expectations for analytical laboratories.
- Support customers during GMP audits, inspections, and facility readiness activities, particularly related to LC‑MS/MS systems.
- Advise customers on equipment qualification (IQ/OQ/PQ), validation strategies, system suitability, and lifecycle management in compliance with EU‑GMP standards.
- Understand and interpret pharma and cosmetics regulations (e.g., EU‑GMP, PIC/S, ICH, data integrity guidelines) to align Waters solutions with customer compliance needs.
Marketing & Business Development
- Collaborate with Marketing to develop pharma‑focused value propositions, technical content, and compliance messaging.
- Support and conduct local seminars, workshops, webinars, and customer events focused on pharma regulations, best practices, and LC‑MS/MS solutions.
- Train Sales teams on pharma compliance trends, regulatory drivers, and competitive differentiation.
- Work closely with Sales, Marketing, Service, and Quality teams to collect market intelligence, forecast opportunities, and identify growth areas in the pharma and cosmetics sectors.
- Participate in regional or global pharma initiatives, product launches, and compliance‑driven projects as designated by management.
Qualifications:
Education:
- Bachelor's or Master's/PhD Degree in scientific areas such as Chemistry, Pharmacy, Pharmaceutical Sciences, Biochemistry, Biotechnology, or related disciplines
Experience:
- Hands‑on experience in a regulated pharmaceutical or cosmetics laboratory environment.
- Strong background in liquid chromatography and mass spectrometry, preferably LC‑MS/MS.
- Practical exposure to EU‑GMP, data integrity, validation, compliance, and audit processes.
- Experience supporting or preparing for regulatory inspections or GMP audits is highly desirable.
- Familiarity with pharma workflows such as quality control (QC), method validation, stability testing, impurities, and excipients analysis.
Skills:
- Strong understanding of pharmaceutical and cosmetics regulations, especially EU‑GMP and data integrity
- Proven ability to translate regulatory requirements into technical and commercial value
- Excellent communication and presentation skills in English
- Confident customer‑facing consultant mindset, including post‑sales advisory capability
- Strong interpersonal skills with the ability to build trust with QA/QC, Regulatory, and Laboratory Management stakeholders
- Well-organized, self‑driven, and able to manage multiple priorities
- Positive, mature disposition with a strong sense of ownership and commitment
- Adaptable to a dynamic, fast‑changing market environment
- Strong technical background in analytical technologies, especially LC and MS
Travel:
- This is a territory‑based role with frequent travel within the assigned territory.
- Occasional travel to other countries may be required for regional meetings, training, governance activities, or specialized customer support.
