Sales & Customer Experience Specialist

Job Description

1. Job purpose

We're seeking a proactive Customer Experience Specialist to lead in-store engagement, support O2O operations, and drive sales through exceptional service and live commerce events. You'll help create seamless customer journeys across online and offline channels.

2. Detail

Customer Experience (CX)

• Deliver excellent in-store service and product guidance.

• Promote account sign-ups and support purchase decisions.

• Maintain and reset product demo zones to ensure optimal experience.

• Process payments and assist with customer concerns or issues.

O2O Operations

• Prepare and manage online order pickups, returns, and exchanges.

• Handle customer inquiries and maintain the O2O service calendar.

• Ensure accurate and efficient product handovers.

Livestream Sales

• Host and manage in-store livestream events to promote and sell products.

• Engage with online audiences and adapt content in real time.

• Collaborate with store teams to highlight key items and promotions.

• Track sales and optimize performance during live events.

Delivery Support

• Process shipping receipts and provide delivery updates to customers.

After-sales

• Provide excellent after-sales support to customers and ensuring their satisfaction.

• This role involves maintaining strong relationships with customers after the sale to encourage customer retention, loyalty and repeat purchases

Requirements

• 1+ year of experience in retail, customer service, or livestream operations.
• Strong communication and sales skills with a customer-first mindset.
• Familiar with POS systems, inventory tools, and live streaming platforms.
• Flexible schedule, team player, and fast learner.
• Bachelor's degree in Business, Marketing, or relevant experience.
• Good English skills, able to communicate in Korean is an advantage.

Benefits

Opportunity to work with global brand campaigns.

Competitive salary and performance bonus.

Fast-paced, creative environment with growth opportunities in digital merchandising.

Probation duration: 2 months, sign formal contract: Get social insurance, health insurance and unemployment insurance

12 annual leave/year (included in 2 annual leave of probation duration), team building, workshop, training

Dynamic, professional and development environment.

Working Address

Ha Noi: Showroom West Lake - 272 Vo Chi Cong, Tay Ho Ward, Ha Noi

Ho Chi Minh: Showroom SS68 - Bitexco Building, 2 Hai Trieu, Sai Gon Ward, HCMC