Job Description
1/ Strategic Decision
- Set the direction and methods for sales and customer experience.
- Establish the direction for Experience Team and monitor KPIs.
2/ People Management
- Assess and coach store staff on D2C sales skill and core experience delivery.
- Managing the recruitment process for the team, handling both entry-level and experienced hires, and conducting interviews.
3/ Operation Management
a/ Manage daily meal shifts and break allocations for experience team members.
b/ Monitor the operational status of the team to manage issues and report results related to:
- Customer Experience Guidance
- Product Sales
- Payment process handling
- Environment Setup (In Store)
- Delivery Operation
- O2O Customer Engagement
- O2O Calendar Management
- On/Off-line Return & Replacement
- Customer Consultation
- Online Event Support
- Tech. Support & Consultation
c/ Customer Service Management
- Monitor NPS KPI & VOC to ensure customer service at the highest level.
d/ Sales Management
- Monitor and supervise all Sales KPI to achieve the assigned target.
Requirements
- Bachelor degree of marketing /business administration or equivalent.
- At least 3 - 4 years experience in sales and customer experience/Customer Service Management for Well-known companies in Retail/Fashion/Cosmetics/Hospitality...
- Strong leadership and collaborative, creative, resourceful & strategic minded.
- Independent, self-motivated with excellent interpersonal and communication skills.
- Good analytical skills and high adaptability in a fast moving environment.
- Excellent English skills, able to communicate in Korean is an advantage.
Benefits
- Opportunity to work with global brand campaigns.
- Competitive salary and performance bonus.
- Fast-paced, creative environment with growth opportunities in digital merchandising.
- Probation duration: 2 months, sign formal contract: Get social insurance, health insurance and unemployment insurance
- 12 annual leave/year (included in 2 annual leave of probation duration), team building, workshop, training
- Dynamic, professional and development environment.
Address: Showroom West Lake - 272 Vo Chi Cong St, Tay Ho Ward, Ha Noi
