Organization- Park Hyatt Phu Quoc
Summary
Scope and General Purpose of Job:
Responsible to: Director of Sales
Main Duties
Administration
- Ensures that an efficient and accurate filing system, both manually as well as electronically is maintained at all times.
- Maintains complete and supported records of all Sales Agreements, Contracts and Quotations for the hotel.
- Establishes an efficient trace File to ensure that all business booked is properly tracked.
- Assists in consolidating and preparing Sales report.
Customer Service
- Entertains and conducts hotel inspections to clients whenever required.
- Establishes and maintains strong relationship with the established clientele.
- Liaises and works closely with the related operation departments ensuring guest's requests and expectations are being met.
- Handles guest and employee enquiries in a courteous and efficient manner, reporting complaints or problems. If no immediate solution can be found, to ensure that the necessary follow-up is conducted in a timely manner.
- Maintains positive guest and colleague interactions with good working relationships.
Marketing
- Assists to conduct extensive competitor research and maintains excellent Product Knowledge of the Hotel.
- Be aware of community, business, political and social factors that may affect the hotel's financial performance.
Operational
- Ensures that the relevant information of all allocated Accounts is being updated regularly in the record or electronic database system.
- In the absence of the Director of Sales/ Sales Manager/ Sales Executive, responds to all telephone calls or inquiries, ensures information/ messages are accurately received and relayed to the managers concern in a timely manner.
- Follows up sales leads whenever required or assigned by the Sales Managers/ Executives.
- Prepares, compiles and distributes the weekly/ monthly reports in a timely manner.
- Ensures the activities/events log book is being accurately maintained.
- Assists in the compilation of Market Surveys and Competitor Researches report.
- Assists in the distributions of relevant hotel information to clients when required.
- Assists/participates in sales blitz.
- Maintains good relationship with the established clientele and provides all necessary assistance when required.
- Liaises and works closely with the related operation departments ensuring guests needs and expectation are being met.
- Assists the Sales Manager/ Executives to follow up on all matters in the absence of the Sales Manager/ Executives.
- Ensures services provided are always carried out according to defined standards with the utmost efficiency, consistency and courtesy as detailed in the Department Operation Manual.
Maintains a detailed knowledge of hotel facilities, features and services.
Qualifications
Minimum requirements
2 years of experience in the same position
Pre-opening experience is preferable
Luxury background in resort and urban city
Excellent communication skills in both spoken and written English and Vietnamese
