Job DescriptionStrategic Decision
- Set the direction and methods for sales and customer experience.
- Establish the direction for the Experience Team and monitor KPIs.
People Management
- Assess and coach store staff on D2C sales skills and core experience delivery.
- Manage the recruitment process for the team, handling both entry-level and experienced hires, and conducting interviews.
Operation Management
- Manage daily meal shifts and break allocations for Experience Team members.
- Monitor operational status of the team to manage issues and report results related to:
Customer Experience Guidance
Product Sales
Payment Process Handling
Environment Setup (In Store)
Delivery Operation
O2O Customer Engagement
O2O Calendar Management
On/Off-line Return & Replacement
Customer Consultation
Online Event Support
Tech Support & Consultation
Customer Service Management
- Monitor NPS KPI & VOC to ensure customer service is delivered at the highest level.
Sales Management
- Monitor and supervise all Sales KPIs to achieve assigned targets.
Candidate Requirements- Bachelor's degree in Marketing / Business Administration or equivalent.
- At least 34 years of experience in sales and customer experience (Customer Service Management for well-known companies in Retail/Fashion/Cosmetics/Hospitality).
- Strong leadership and collaborative mindset; creative, resourceful, and strategic thinking.
- Independent, self-motivated, with excellent interpersonal and communication skills.
- Strong analytical skills and high adaptability in a fast-moving environment.
- Excellent English communication skills; Korean language proficiency is an advantage.
Income- Fixed salary: 100% KPI achieved from 27 million VND
- Additional bonus based on KPI performance
- Total income not dependent on sales revenue
Benefits- Opportunity to work with global brand campaigns.
- Competitive salary and performance bonus.
- Fast-paced, creative environment with growth opportunities in digital merchandising.
- Probation duration: 2 months; upon signing a formal contract, employees receive social insurance and unemployment insurance.
- 12 annual leave days/year (including 2 annual leave days during probation), team building activities, workshops, and training programs.
- Dynamic, professional, and development-oriented working environment.
Work Location (Updated according to the new Administrative Directory wards/districts have been updated for easier reference)
- Ha Noi: Showroom West Lake 272 Vo Chi Cong Street, Phu Thuong, Tay Ho, Tay Ho Ward (Tay Ho District)
