The official title for this position is SQE Manager.
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SQE MANAGER HANOI
Shape the future of cities. Join our flow.
Welcome to KONE! We are a diverse team of over 60,000 employees, enabling safe, sustainable, and effortless people flow for billions of city dwellers every day. Innovating together across everything we do, we show the way for the good of our planet and its people. Here, you are welcomed as you are, your courage is celebrated, and your impact rewarded. Grounded by our strong roots stretching back over a century, our exciting journey continues join us and let's shape the future of cities together!
Why this role
SQE Manager (Safety, Quality and Environment) leads, directs and supports safety, quality and environmental activities within one's responsible country. S/he drives continuous improvement of SQE performance and supports frontline leadership teams in implementing, maintaining and continually improving the KONE Way for SQE. Overall accountable for SQE together with the country management.
S/he leads the development, implementation and follow-up of processes, methods and systems to measure and analyze SQE performance indicators.
What will you be doing
SQE Management
- Serves as the Management Representative for the Integrated Management System (ISO 9001, ISO 45001, and ISO 14001), ensuring alignment with organizational standards.
- Facilitates and assesses the implementation of the KONE Integrated Management System.
- Represents the country to external stakeholders in safety matters, under the direction of the Country MD or Functional Leadership (FL).
SQE Culture and Engagement
- Promotes a proactive SQE culture, emphasizing the importance of safety, quality, and environment throughout the organization and fostering active engagement at all levels.
- Promotes safety programs for end users to ensure the safe and sustainable use of elevators and escalators.
Local SQE Targets and objectives
- Establishes country-specific SQE targets and focus areas aligned with Functional Leadership (FL) objectives.
- Supports the development of crisis communication and emergency response practices.
- Leads the creation, implementation, and maintenance of SQE programs and activities.
- Manages Safety, Quality, and Environmental risks by ensuring effective reviews and brainstorming actionable solutions.
- Leads or supports SQE-related change management projects and initiatives.
- Reports any SQE-related risks or crises in adherence to KSEA's incident and crisis management procedures.
- Performs regular process assessments to minimize non-compliance risks.
Audit Oversight and Process Compliance
- Oversees the planning, execution, and follow-up of Integrated Management System audits to ensure process compliance and identify opportunities for performance enhancement.
Continuous Improvement with Lean Six Sigma (LSS)
- Analyzes customer feedback, field data, and other relevant metrics to proactively identify and implement process improvement opportunities across the operational chain.
- Tracks progress and evaluates the effectiveness of improvement projects, corrective actions, and preventive actions logged across the organization; provides guidance and support as needed.
- Ensures that Continuous Improvement (CI) processes are operating effectively at the country level and contributes to CI initiatives at the FL level.
- Drives LSS programs to develop LSS Belters and maintain a cost-effective project funnel.
- Works closely with FL, country functional, and operational leaders to plan and implement continuous SQE improvements.
- Collaborates with KSEA colleagues to share best practices, understand evolving requirements, and enhance productivity and operational optimization.
- Conducts Kaizen events to identify opportunities for improvement.
Non- conformance, incident investigation and corrective action leadership
- Drives efforts to continuously reduce non-conformances, including those linked to incoming quality.
- Collaborates on Root Cause Analysis (RCA) to implement effective Corrective and Preventive Actions (CAPA) for incidents.
- Validates the effectiveness of CAPA implementations.
SQE Competency Development
- Drives the continuous enhancement of LSS, safety and environment competencies within the country by providing necessary training and addressing organizational training needs to develop safety, Quality and Environmental mindset and competencies.
Are you the one
Qualifications
- Bachelor's or Master's degree in Engineering, Management, or relevant fields.
- 15+ years of progressive professional experience within a global industrial company.
- Fluency in English.
Technical Expertise & Certifications
- Certified OSH officer under Vietnam local regulations.
- In-depth knowledge of Integrated Management Systems (ISO 9001, 45001, and 14001) including relevant tools and certifications.
- Six Sigma qualification is required (Six Sigma Champion or Black Belt).
- Operational Knowledge: Comprehensive understanding of project, process, and change management.
Leadership & Strategic Skills
- Solid leadership and interpersonal skills with a proven track record in people management.
- Excellent training and communication skills.
- Strong business acumen and the ability to drive organizational goals.
At KONE, we are focused on creating an innovative and collaborative working culture where we value the contribution of each individual. Employee engagement is a key focus area for us and we encourage participation and the sharing of information and ideas. Sustainability is an integral part of our culture and the daily practice. We follow ethical business practices and we seek to develop a culture of working together where co-workers trust and respect each other and good performance is recognized. In being a great place to work, we are proud to offer a range of experiences and opportunities that will help you to achieve your career and personal goals and enable you to live a healthy and balanced life.
Read more on www.kone.com/careers
