Reverse Logistics Manager

The Reverse Logistics Manager will oversee a team and manage the full process of handling Failed Delivery and Customer Returns (FDCR) accurately and swiftly to minimize financial losses for the company through fast dispute resolution, fraud prevention, Platform compliance, and operations process accountability.

This role requires a proactive and results-driven individual with experience in platform dispute management and a strong ability to get things done. The Dispute Lead will be the primary point of contact (POC) for coordinating with internal departments and external platforms to resolve claims, minimize losses, and improve operational efficiency.

Responsibilities:

1. Reserve Logistics Management

Act as the main POC for resolving disputes related to FDCR orders caused by platform or last-mile delivery issues.

Manage the end-to-end process of FD/CR returns, ensuring operational efficiency and compliance.

Collaborate with 3PL partners and internal stakeholders (Warehouse, Finance, Commercial, and Customer Service) to streamline reverse logistics operations.

Monitor KPIs such as return rates, dispute resolution success, and recovery values.

Identify and mitigate process gaps leading to stock write-offs and financial losses for Onpoint

Lead initiatives on damage assessment, reprocessing, and restocking of returned items.

Oversee the dispute management process with platforms and 3PL partners to ensure fair compensation.

Prepare monthly performance reports and recommend strategic improvements.

2. Team management:

Lead and manage a team of 04 FTEs, providing guidance, training, and performance evaluations.

Allocate tasks and responsibilities to team members to ensure efficient workflow and achievement of KPIs.

Foster a collaborative and high-performance team culture.

3. Inventory Management & Compliance

Implement and maintain tracking systems to minimize stock risk exposure and ensure compliance with inventory policies.

Conduct regular compliance audits to ensure 3PL warehouses adhere to SOPs for inventory handling.

Train warehouse teams on inventory compliance, risk management, and audit standards.

Work with Finance teams to complete monthly claim reconciliations and provide clear explanations for discrepancies.

4. Risk Control & Process Improvement

Develop and implement SOPs for inventory handling and dispute resolution to ensure best practices are followed.

Identify and mitigate risks related to inventory management and dispute processes.

Analyze KPIs to identify areas for improvement and implement corrective actions.

Collaborate with cross-functional teams to optimize inventory utilization and reduce losses

Requirements

Bachelor's degree in Logistics, Supply Chain Management, Business Administration, or a related field.

Minimum of 3-5 years of experience in logistics, inventory management, or dispute resolution.

Strong understanding of E-commerce, warehouse operations, inventory control, and compliance standards.

Excellent analytical and problem-solving skills with a focus on process improvement.

Proven ability to manage cross-functional teams and collaborate with external partners.

Proficiency in inventory management systems and Microsoft Office Suite (Excel, PowerPoint, etc.).

Strong communication and interpersonal skills.

Must be proactive, results-driven, and aggressive in achieving goals (get things done attitude).

Key Competencies

Attention to detail and accuracy.

Strong organizational and time management skills.

Ability to work under pressure and meet tight deadlines.

Leadership and team management capabilities.

Proactive and solution-oriented, and result-driven mindset.

Working Conditions

This role may require occasional travel to warehouse locations or partner sites.

Flexible working hours may be necessary to accommodate dispute resolution timelines.