Retail Store Manager

STORE MANAGER

CHAUTFIFTH CO., LTD

1. WORK INFORMATION

•     Working hours: Full-time, flexible according to store operations

•     Work location:

◦     90% at stores (Ho Chi Minh City)

◦     10% at office: Tan Binh, Ho Chi Minh City

•     Travel: Periodic trips to Hanoi, Da Nang, and provinces with new stores

•     Days off: 4 days/month (flexible according to operations)

•     Annual leave: 12 days/year as per regulations

•     Probation period: 2 months (85% of salary)

2. JOB DESCRIPTION

The Store Manager is responsible for overseeing the entire store chain's operations, ensuring customer experience, business performance, and consistent enforcement of brand standards.

2.1. Operations & Store Standards

•     Ensure all stores operate smoothly, cleanly, and in line with brand standards

•     Oversee product display, VM, and store layout according to guidelines

•     Establish and maintain store operating SOPs

2.2. Sales & Business Performance

•     Directly responsible for sales targets across the entire chain

•     Track key metrics: revenue, conversion rate, UPT, AOV, etc.

•     Propose and implement in-store sales-driving activities

2.3. Store Staff Management

•     Recruit sales staff (full-time / part-time)

•     Arrange work schedules, ensuring adequate staffing for operations

•     Conduct regular training & coaching on:

◦     Sales skills

◦     Customer service

◦     Operating procedures

•     Evaluate staff performance and enforce discipline

2.4. Customer Experience

•     Ensure customer service standards are applied consistently

•     Handle customer complaints and feedback

•     Enhance the in-store shopping experience

2.5. Merchandise & Inventory Control

•     Conduct periodic and surprise stock checks

•     Control stock in / out / on-hand, minimizing losses

•     Coordinate with related departments to ensure sufficient stock

2.6. Financial & Payment Control

•     Reconcile revenue and expenses, ensuring absolute accuracy

•     Oversee payment processes (cash, POS, bank transfer, etc.)

•     Detect and resolve any discrepancies

2.7. Reporting & Analysis

•     Prepare daily / weekly / monthly reports on:

◦     Sales

◦     Staffing

◦     Operational issues

•     Provide insights and improvement recommendations

2.8. Expansion & System Improvement

•     Participate in new store setup

•     Propose improvements to chain operating procedures

•     Build a scalable operating system

3. REQUIREMENTS

•     Minimum 2-3 years of experience in:

◦     Store / retail chain management

◦     Fashion, lifestyle, or F&B retail preferred

•     Experience managing teams of 5-20 people

•     Understanding of retail operations: POS, inventory, shift scheduling, sales KPIs

•     Skills:

◦     Leadership & coaching

◦     Fast problem-solving

◦     Work organization and control

•     Honest, disciplined, able to work under high pressure

•     Willing to travel between stores

4. KPIs & EVALUATION

•     Chain-wide sales

•     Target completion rate by store

•     Operational quality (store audits)

•     Inventory discrepancy / loss rate

•     Customer service quality (feedback / reviews)

•     Staff performance & retention

5. SALARY - BONUS - BENEFITS

•     Salary: Negotiable based on capability

•     Bonuses based on business performance & KPIs

•     Social and health insurance as per regulations

•     Dynamic work environment with opportunities for advancement to higher positions

6. HOW TO APPLY

Candidates please send your CV to: [Confidential Information]

WHY CHAUTFIFTH

•     Dynamic, fast-paced retail environment

•     Opportunity to build and operate the chain from an early stage

• •     Not just managing a store — but building a real operating system