Retail Operations Manager

LUXASIA is the leading beauty omnichannel distribution platform of Asia Pacific that has successfully enabled brand growth for more than 100 luxury beauty brands. Our integrated brand-building capabilities include luxury retail, online commerce, consumer marketing, and supply chain management. Since 1986, the company has partnered the world's finest brands, such as Aveda, Bvlgari, Calvin Klein, Diptyque, Hermes, La Prairie, Montblanc, and SK-II. We have also established Joint Ventures with the likes of LVMH Group, Elizabeth Arden, Puig, Yves Rocher, and By Terry. At the core of our business is a diverse and dynamic #OneTeam of 2000 talents that shape the face of luxury beauty, and delights consumers daily across our growing footprint of 15 markets.

Why Join Us

At LUXASIA, we believe there is beauty within every talent - that is you.

We grow you by building your competencies and unleashing your potential. We have curated a vast portfolio of over 100 luxury brands across Asia Pacific, and growing. Your work will enrich the lives of millions of consumers across the region. With us, you get to be an entrepreneur, running the business like it is your very own. We give you the autonomy but not without guidance and genuine care. We are a diverse and inclusive team that is courageously innovative. Together as #OneTeam, we celebrate differences, embrace change, explore new ideas, take risks, fail fast, and drive results. While challenges at work are inevitable, the journey promises to be fulfilling.

With LUXASIA, an exciting career filled with robust professional growth awaits you. Isn't that beautiful

Position Purpose

To build and lead a high-performance retail team that delivers the business growth mandate. You will oversee the entire retail floor, balancing Ultra-Luxe Rituals with Dynamic Prestige Sales to achieve a seamless, profitable and professional Phygital ecosystem.

Key Responsibilities

Revenue & Sales Leadership * Sales Strategy

• Drive the retail team to meet and exceed sales targets through strategic floor management and promotional execution.
• Incentive Design: Develop and propose effective incentive schemes, commission structures, and sales contests to motivate staff and align performance with business priorities.
• Performance Monitoring: Analyze retail metrics (ATV, UPT, Conversion) to identify growth opportunities and implement corrective actions.
• Profitability: Manage store OPEX and budgets to ensure a healthy bottom line while shifting focus toward a high-growth direct-to-consumer model.
  

Professional Team Management * Leadership & Coaching

• Mentor and manage the retail operation team & BAs, transforming their approach from Selling to Professional Consulting.
• Talent Development: Partner with the Training team to ensure all staff are experts in High-Science Skincare and Prestige Fragrance storytelling.
• Grooming Standards: Enforce strict adherence to brand grooming and etiquette guidelines to safeguard luxury brand equity.
  

Service Excellence & CRM * Tiered Service Standards

• Oversee the delivery of bespoke rituals for Ultra-Luxe brands and high-energy engagement for Prestige brands.
• Clienteling (Project R): Implement the Recruit, Retain, Repeat model to build long-term relationships with VVIP clients.
• Loyalty Programs: Execute personalized customer journey initiatives, including private cabin services and VVIP engagement rituals.
  

Operational & Inventory Discipline * Inventory Management

• Oversee stock levels and lead-time forecasting with Brands/Logistics to ensure consistent product availability.
• Stock Health: Manage inventory hygiene through regular audits and proactive clearance of slow-moving items.
• POS Excellence: Maintain world-class Visual Merchandising (VM) and store operational standards across all locations.

Cross-Divisional Communication * Internal Collaboration

• Act as the primary bridge between the Retail floor and supporting departments (Marketing, Training, HR) to ensure 360-degree campaign alignment.
• Stakeholder Relations: Maintain professional partnerships with Mall Managements to optimize brand visibility and operational support.
• Strategic Reporting: Provide the General Manager with real-time market insights and field feedback to refine business strategies.
  
  

• Proven experience in Retail Management (Luxury/Beauty sector preferred).
• Strong leadership skills with the ability to manage large, diverse teams.
• Strategic mindset with experience in designing incentive and motivation programs.
• Excellent communication in English and Vietnamese.
• High level of operational discipline and a result-oriented mindset.
  

Do you have what it takes to succeed in a fast-paced and intense environment Do you thrive on challenges Do you want to bring innovative ideas to life Are you keen to abandon the status quo, try new things, embrace failures as lessons, recover fast, yet always pursue excellence

If so, you are the one we are looking for. JOIN US and let's grow together.

To explore other careers opportunities, visit our careers page @ https://www.luxasia.com/careers/ If you have a question for us, please drop us an email here.

We regret to inform you that only shortlisted candidates will be contacted. Thank you.

Recruitment Privacy Notice

By proceeding with your application, you confirm that you have read LUXASIA's recruitment privacy notice [https://www.luxasia.com/recruitment-privacy-notice/] and consent to the LUXASIA group collecting, processing and disclosing your personal datafor purposes specified in the notice.

Note to staffing agencies

Please DO NOT contact LUXASIA's employees or Talent & Excitement (T&E) team in an attempt to present candidates for our roles. LUXASIA has our own panel of appointed agencies that we work with. Any agency who is interested to work with us must obtain prior written approval from LUXASIA's T&E team before you submit candidates resumes, and then only in conjunction with a valid fully executed contract for service and in response to a specific job opening. LUXASIA will not pay a fee to any Agency that does not have such agreement in place. Thank you for your understanding.