About KODO
KODO creates atmosphere through scent, design and intention.
We transform spaces into meaningful experiences. Our fragrances do not simply fill a room; they shape how it feels to be in it. We collaborate with brands, hotels, studios and private clients to create elegant, authentic and thoughtful scent environments that leave a lasting impression.
Rooted in Japanese fragrance culture and guided by modern minimal design, KODO stands for clarity, presence, craftsmanship and quiet luxury.
Our vision: to become the leading brand for multisensory spatial design in Asia and Europe not through volume, but through excellence.
About the Role
To lead all planning, leasing, build-out, and launch activities for 10 Kodo retail stores/pop-up stores in Vietnam's top shopping malls, ensuring fast expansion, cost efficiency, and full brand compliance.
Key Responsibilities
1. Retail Store Rollout
- Identify and secure strategic mall locations (Vincom, Lotte, Aeon, Crescent, Takashimaya)
- Lead leasing negotiations, rent terms, legal compliance
- Manage contractors: building, fixtures, electrical, VM installation
- Oversee store design, layout, construction timelines
- Prepare opening documentation, mall approvals, inspections
- Deliver each store on time, on budget, and according to brand standards
2. Store Operations Setup
- Create full retail SOP: staffing, cash handling, merchandising, opening/closing
- Recruit store staff with HR team
- Train fragrance consultants on product knowledge
- Implement VM guidelines across all stores
- Set up POS, inventory system, retail operations workflows
3. Financial & Reporting
- Build and manage store rollout budgets
- Weekly updates on progress, risks, vendor coordination
- Maintain P&L for each store's launch
4. Vendor & Mall Relationship Management
- Build strong relationships with mall leasing managers
- Manage all permit submissions
- Ensure operational compliance with mall regulations
5. KPIs for Retail Expansion Manager
Store Rollout KPIs
- 10 stores opened in 12 months
- Store opening on schedule:>90%on-time
- Build-out cost deviation:5%
- Mall approval pass rate:100%
Operational KPIs
- SOP implementation rate:100%
- Retail staff training delivered prior to opening:100%
- Inventory readiness prior to launch:100%
What You Bring
- 37 yearsretail expansion or store development experience
- Experience opening stores inshopping malls(mandatory)
- Strong vendor/project management skills
- Ability to handle multiple store build-outs simultaneously
- Understanding of retail operations & VM
- Negotiation & leasing experience
- Vietnamese (native), English (advantage)
What We Offer
35 45 million VND / month
Depending on experience & mall network connections
- store-opening bonuses
- annual performance bonus
How You Work
Reports to:Head of Retail & Omnichannel (CEO)
Leads:Store staff,VM contractors,build-out contractors
8. 12-Month Roadmap
- Months 12:secure first 3 malls, finalize store design module
- Months 36:open 45 stores
- Months 712:open remaining stores, optimize VM, train staff
Interview Criteria & Assignment
Interview Key Questions:
- How many mall stores have you opened
- Which malls do you have relationships with
- Describe a problem during build-out and how you solved it.
Assignment:
- Provide astore rollout planfor 10 stores
- Create astore layout suggestionfor a 3x3m pop-up
- Make arollout timeline & cost estimate
