Job Title: Retail Associate
Location: HCM, Vietnam
Reporting To: Retail Store Manager (Superviosor)
Purpose: To ensure that a professional standard of customer care is maintained to promote company products, so that sales targets are achieved.
Key Result Areas:
- To provide professional service to customers
- To achieve the budgeted sales
- To maintain in-store merchandising and window display designs to promote the company image and selling
- To maintain a high level of motivation and team spirit
- To adhere to the administrative procedures and methods that are prescribed by the company
- To identify and develop personal potential through training
- To undertake other tasks as required by superiors
- To maintain communication links with staff in the assigned shop.
Responsibile:
Sales & Inventory Management
- Achieve and exceed sales targets through effective sales strategies
- Monitor stock levels, coordinate replenishment, and ensure inventory accuracy
- Report stock discrepancies or damages promptly and maintain a well-organized storeroom.
Customer Service
- Deliver professional and friendly service to every customer.
- Understand customer needs and recommend suitable products.
- Handle feedback or complaints effectively while promoting the company's image.
Visual Merchandising
- Ensure merchandise displays are attractive, clean, and aligned with brand standards
- Coordinate with the team to implement seasonal or promotional themes and price updates.
Administration & Reporting
- Comply with company procedures, maintain accurate records, and ensure store security.
- Prepare reports as required and communicate effectively with the Store Manager and other departments.
Job Requirements:
- College or University degree in Business Administration, Marketing, Retail Management, or other related fields.
- At least 2 years of experience in the Retail Business.
- Good English communication (big plus).
- Preferably experienced in mother & baby products, fashion, cosmetics, or FMCG sectors.
- Strong sales management, merchandising, and inventory control skills.
- Excellent communication and customer-handling skills, with the ability to resolve issues effectively and professionally.
- Strong interpersonal and coordination skills across all levels of staff.
Benefits and Perks:
- Competitive salary package and attractive monthly commission.
- Annual performance appraisal for salary reviews.
- Social Insurance and annual health check.
- 12 days of annual leave, holidays, birthday leave, and sick leave.
