Restaurant Manager (Quince Restaurant)

Job Summary:

• We're seeking an experienced and passionate Restaurant Manager to lead our team at Quince/Madam Kew. The successful candidate will be responsible for overseeing daily operations, driving sales growth, and maintaining exceptional Guest service standards. If you're a motivated and results-driven professional with a passion for the hospitality industry, we'd love to hear from you!

Key Responsibilities:

• Leadership & Team Management:

- Lead, motivate, and develop a high-performing team of servers, hosts/hostesses, and bartenders.

- Conduct regular staff training sessions, workshops, and performance evaluations to ensure team members meet expectations.

- Foster a positive and inclusive work environment that promotes employee engagement and retention.

• Operations Management:

- Oversee daily restaurant operations, ensuring efficiency, consistency, and high standards of quality.

- Manage inventory, supplies, and equipment, minimizing waste and optimizing resources.

- Implement and maintain Standard Operating Procedures (SOPs) to ensure consistency and excellence.

• Guest Service:

- Ensure exceptional Guest experiences, responding promptly to feedback and concerns.

- Develop and implement strategies to increase customer satisfaction and loyalty.

• Kitchen Collaboration:

- Develop strong working relationships with the chef and kitchen staff.

- Collaborate on menu planning, food preparation, and presentation.

- Ensure seamless communication between front-of-house and back-of-house teams.

• Sales Growth:

- Develop and implement strategies to drive sales growth, analyzing sales reports and adjusting tactics accordingly.

- Collaborate with the marketing team to promote events, offers, and campaigns.

• Financial Management:

- Manage labor costs, inventory, and other expenses, ensuring adherence to budget and financial targets.

- Monitor and control revenue and expenses, identifying areas for improvement.

• Marketing & Promotion/Event Management:

- Coordinate and manage private events, parties, and wine dinners.

- Collaborate with clients to customize event menus and service.

- Ensure events are executed flawlessly, exceeding guests expectations.

• Health & Safety:

- Ensure compliance with health and safety regulations, maintaining a safe working environment.

- Conduct regular risk assessments and implement measures to mitigate risks.

Requirements:

• Proven restaurant management experience (minimum 2-3 years) in Asia, preferably in Vietnam.
• Strong leadership, communication, and interpersonal skills.
• Excellent Guest service skills, with the ability to resolve conflicts.
• Financial management and analytical skills.
• Ability to multitask, work under pressure, and adapt to changing situations.
• Food safety certifications (e.g., FSHS) and relevant qualifications.
• Extensive knowledge of wine and spirits, as well as mixology techniques, is highly desirable.
• Fluency in English, Vietnamese, or French is a plus.

Preferred Qualifications:

1. Hospitality or culinary degree.

2. Experience with POS systems and restaurant management software.

3. Knowledge of labor laws, health, and safety regulations.

What We Offer:

1. Competitive salary

2. Comprehensive benefits package (health insurance allowance, paid time off, etc.).

3. Opportunities for career growth and development.