Location Overview
Join our team in Amanoi. Claiming a spectacular stretch of Vietnam's coastline within the verdant embrace of Nui Chua National Park and UNESCO Biosphere Reserve, Amanoi is a natural paradise overlooking Vinh Hy Bay. From its remote location - a rich and diverse mosaic of ecosystems the resort's clifftop restaurants and pool, lakeside Aman Spa and private golden sand beach, offer limitless opportunities for outdoor exploration, cultural immersion and serene time out.
Main Responsibilities
- Perform the best ability to the guests
- Perform a standard of personal grooming and hygiene meet those standard outlined by Amanoi resorts.
- Perform the best quality and service as Amanoi standard
- Understand and adhere to Amanoi policies and procedures
- Perform a courteous and professional service at all times
- Adhere and follow to the concerned outlet service sequence and Standard Operational Procedure
- Have the product and service knowledge to be able to respond on the guests requests.
- Report upon the coming in the outlet to the butler supervisor /residence manager
- Anticipate the guests needs by observing, asking or reading the profiles
- Continuously notice of any information coming to the concerned outlet (e.g. memo).
- Maintain the personal service to the guests by giving the details attention to the guests.
- Fulfill the guests requests and liaise closely with butler supervisor or dept. heads.
- Assist the butler supervisor or dept heads in filling related documents upon departmental issues or reports
- Continuously maintain the cleanliness and maintenance in the assigned Residence.
- Provide all preparation and mise en place in the assigned residence before service time.
- Provide the correct and complete tools and equipment in the assigned Residence in order to provide the outstanding level of service.
- Carefully do the job in order to minimize breakages and wastages
- Perform an up-selling procedures to maximize revenue.
- Assist the butler supervisor/manager in doing monthly inventory in all the Residences.
- Attend the briefing conducted by the butler supervisor or dept. heads.
- Attend the training or refreshment conducted by the butler supervisor or dept. heads.
- Maintain the communication with butler supervisor or dept. heads.
- Inform on any problems in their assigned residence to butler supervisor or dept. heads.
- Assist and perform any other duties directed by Butler supervisor or dept. heads.
Requirement
- Bachelor's degree or College diploma in Hospitality, Tourism, or related field.
- Minimum 12 years of experience in Food & Beverage or Housekeeping service within a 5-star hospitality environment.
- Demonstrates a positive mindset, service passion, and strong guest-oriented attitude.
- Willing to work flexible shifts, including weekends and public holidays.
- Excellent interpersonal and communication skills with the ability to build rapport with guests.
- Ability to work independently with minimal supervision while maintaining high service standards.
- Good command of English is required. Additional languages such as Korean, Chinese, or Russian are an advantage.
Benefits
At Aman Group, we believe that our colleagues are at the core of our success. We offer a range of benefits to support both your personal and professional growth across existing and upcoming destinations. From exciting development opportunities to competitive compensation, we prioritise and support your career journey, making you feel valued, included and at home.
- Aman Global Complimentary Night Program.
- Single accommodation with full board at the Colleagues Cafeteria.
- Laundry service.
- 12 Annual Leave Days.
- 44 hours per week and 11 public holidays a year.
- PTI Health Care Package for Employee and Immediate Family Members.
- Competitive Remuneration Package.
- Learning and development programmes through Aman.
- Year-end Bonus.
