Job Description
Location Overview
Join our team in Amanoi. Claiming a spectacular stretch of Vietnam's coastline within the verdant embrace of Nui Chua National Park and UNESCO Biosphere Reserve, Amanoi is a natural paradise overlooking Vinh Hy Bay. From its remote location - a rich and diverse mosaic of ecosystems the resort's clifftop restaurants and pool, lakeside Aman Spa and private golden sand beach, offer limitless opportunities for outdoor exploration, cultural immersion and serene time out.
Role
The Reservations Officer is responsible for handling all advance bookings and reservation inquiries with professionalism and efficiency. This role ensures accurate information is provided to guests, maintains precise reservation records, and contributes to revenue generation through effective upselling. The Reservation Officer plays a key role in creating a positive first impression of the property through telephone and written communication.
Responsibilities
Handle all room reservations via phone, email, fax, letters, or online channels in a timely and professional manner (within 24 hours).
Provide accurate and up-to-date information on hotel facilities, room types, promotions, packages, and other outlets.
Maintain complete and accurate reservation records in the system.
Ensure proper room blocking according to special guest requests (Suite, connecting rooms, accompanied rooms, non-smoking rooms, etc.).
Review daily incoming and arrival reservations to ensure completeness of information and prevent operational issues.
Follow up and reconfirm tentative reservations to convert them into confirmed bookings.
Coordinate closely with Front Office, Sales, Housekeeping, and other departments to ensure seamless guest experience.
Handle guest complaints professionally and escalate to Reservation Supervisor or Management when necessary.
Assist in upselling rooms, packages, and additional services to maximize revenue.
Maintain a favorable public image of the hotel in all guest communications
Requirements
Diploma or Bachelor's degree in Hospitality, Tourism, Business Administration, or related field.
Minimum 1 year of experience in Reservations, Front Office, or related hospitality role (45 star environment preferred).
Good command of English (spoken and written); additional languages are an advantage.
Proficient in PMS systems (Opera or equivalent).
Strong communication skills with professional telephone etiquette.
Detail-oriented with high accuracy in data entry.
Strong organizational and time management skills.
Ability to work under pressure and meet response deadlines.
Service-minded, proactive, and team-oriented.
Benefits
At Aman Group, we believe that our colleagues are at the core of our success. We offer a range of benefits to support both your personal and professional growth across existing and upcoming destinations. From exciting development opportunities to competitive compensation, we prioritise and support your career journey, making you feel valued, included and at home.
Aman Global Complimentary Night Program.
Single accommodation with full board at the Colleagues Cafeteria.
Laundry service.
12 Annual Leave Days.
44 hours per week and 11 public holidays a year.
PTI Health Care Package for Employee and Immediate Family Members.
Competitive Remuneration Package.
Learning and development programmes through Aman.
Year-end Bonus.
If you thrive in an ultra-luxury environment and are passionate about warm and personalised hospitality where every detail matters, we invite you to join us on our journey.
