Company Description
Big Bay Cruise Group is dedicated to offering customers innovative products and services that meet international standards. With a focus on delivering unique experiences, the group has established itself as a leader in transforming the overnight tourism industry. Big Bay Cruise Group continues to set the trend in bringing new and exceptional offerings to its guests. The company is at the forefront of redefining overnight tourism experiences.
Role Description
This is a full-time, on-site role for a Reservations Executive based in Hanoi. The Reservations Executive will handle customer bookings, manage client communication, ensure customer satisfaction, and provide exceptional service throughout the reservation process. Responsibilities include maintaining up-to-date reservation records, processing inquiries efficiently, and collaborating with other teams to guarantee seamless service.
Qualifications
- Strong Communication and Customer Service skills
- Experience in managing Reservations to ensure customer satisfaction
- Proficiency in Sales and related customer interaction skills
- Detail-oriented with excellent organizational skills
- Ability to work in a fast-paced environment and meet deadlines
- Familiarity with reservation systems or hospitality software is an advantage
- Bachelor's degree in Hospitality, Tourism, Business, or a related field is preferred
