Overview
THE ROLE:
- To attend to Member Operations assigned tasks, supporting the Back Office tasks for Vietnam Member Service and Member Relation Management Team.
- Able to provide training to new joiners and share experience with Rep I.
HOW YOU WOULD CONTRIBUTE:
- Support day-to-day activities of Member Operations through effective communication with the Member Service, Member Relation Management Team and Members via telephone and other channels of communication.
- Perform tasks to meet Members needs, including record management and processing, order processing, refunds, repurchases, ect.
- Support new employees with knowledge sharing and guidance during their initial weeks or months.
- Become familiar with internal department policies and procedures, including Record Maintenance and Administration, Royalty Overrides, Marketing Plan, Orders, System Behavior, and Member Compensation system and etc.
- Closely follow the guided processes and law of MLM industry in Vietnam to ensure the minimum operational risk.
- Able to log issues in SNOW/mySupport, promptly notify IT about system problems that impact Members experience and operations, and collaborate with IT to find solutions.
- Constantly look for ways to improve performance and make appropriate recommendations to the Manager as and when such opportunities are identified.
- Demonstrate a clear, ongoing process of improvement within the teams and implement quality initiatives as needed.
- Able to respond or provide solutions to external partner/vendor on delivery issues, i.e., problem address, duplicate parcels, and return parcels.
- Able to build and maintain good relationships with the team to create a fun and happy working environment.
- Willing to work overtime and flexible hours as requested/required.
- Support other tasks assigned by Supervisor/AM/Manager.
WHAT'S SPECIAL ABOUT THE TEAM:
Build one team spirit, supportive, dynamic, open for sharing, and drive excellent results in effective and efficient processes
SUPERVISORY RESPONSIBILITIES:
Qualifications
SKILLS AND BACKGROUND REQUIRED TO BE SUCCESSFUL:
- University education.
- At least 3 years of working experience in the customer service industry or relevant MLM/Direct Selling industry.
- Proficiency in verbal and written English, and local language proficiency is required.
- Good computer literacy (Word/Excel/Powerpoint/Email).
- Pleasant personality with excellent interpersonal skills.
- Ability to provide superb customer service and resolve problems independently under the company's guidelines
- Self-motivated and attentive to details with strong initiative
- Ability to work in a result-oriented atmosphere under pressure and meeting tight deadlines as flexible working hours may be required
Education
- Bachelor's degree in Business Administration/Hospitality /Marketing/Communication
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