REMOTE_Technical Support (Base Python)

Company Description

VMO, a proud member of the ALTEN Group, is part of a global leader in engineering and IT services with over 60,000 employees worldwide. The company is a trusted technology partner to major global enterprises, including several Fortune 500 organizations. VMO's expertise spans consulting, technology, and research, helping clients accelerate innovation, optimize operations, and drive digital transformation. Leveraging advanced capabilities in AI, Data, IoT, and Cloud, VMO delivers impactful solutions across industries such as healthcare, finance, and manufacturing. With a strong global presence and involvement in large-scale international projects, VMO continues to pioneer smart technology solutions that shape the future.

Key Responsibilities

• Research and identify solutions to software-related issues.

• Diagnose, troubleshoot, and resolve technical problems.

• Identify, analyze, and document bugs.

• Communicate with employees to quickly identify the root cause of issues.

• Provide timely, accurate, and professional feedback to employees.

• Guide employees through step-by-step actions to resolve problems.

• Follow up to ensure issues are fully resolved.

• Provide and maintain procedural and troubleshooting documentation.

• Manage multiple support cases simultaneously.

• Test and evaluate new technologies and tools.

• Review system and application logs to understand and diagnose issues.

• Monitor alerts and dashboards to proactively identify incidents.

Requirements & Qualifications

• Bachelor's degree in Computer Science or a related field.

• Prior experience in technical support, desktop support, or a similar role.

• Strong technical mindset with great attention to detail.

• Understanding of software quality assurance (QA) principles.

• Experience with software development lifecycle (SDLC) processes.

• Experience with service-oriented architecture (SOA).

• Proficiency in Windows, Linux, and macOS environments.

• Experience with remote desktop applications and helpdesk software.

• Experience with log monitoring tools (e.g., Grafana).

• Strong problem-solving skills and attention to detail.

• Excellent interpersonal, written, and verbal communication skills.

• Understanding of web security standards and best practices.

• CRM knowledge is a plus.

• Experience providing Level 1 and Level 2 technical support.

• Ability to review logs and identify root causes.

• Confident with SQL and writing database queries.

• Comfortable working with dashboards and alerts, and responding in a timely manner.

• Ability to work under pressure during incidents and outages.

Basic understanding of JavaScript and Python

Working Hours: 3:00 PM – 12:00 AM (100% Remote)