We are looking for a warm, service-oriented Remote Customer Service Executive to handle daily customer interactions and support for our beauty and aesthetic clientele in Singapore. You'll be the voice and heart of our brand — engaging customers through WhatsApp, social media, and calls with professionalism, care, and confidence.
Job Responsibilities:
- Conduct cold calls and work on getting new customer bookings.
- Handle inbound customer inquiries via WhatsApp, social media, and calls.
- Provide timely, accurate, and courteous responses to customer queries about treatments, promotions, and appointments.
- Maintain strong follow-up and relationship-building to ensure repeat visits and satisfaction.
- Coordinate with internal teams to ensure smooth customer experience and resolution of issues
- Maintain detailed records of customer interactions and feedback in the CRM system.
Requirements:
- Strong spoken proficiency in English.
- Pleasant and confident communication skills, with a clear and engaging voice.
- Excellent interpersonal, empathy, and problem-solving abilities.
- Prior experience in customer service, online chat support, or client coordination preferred.
- Self-motivated, persuasive, and goal-oriented with proven sales or tele-sales experience.
- Passion for beauty, aesthetics, and wellness is an advantage.
Job Details:
- Fully remote (work from the comfort of your own home!)
- 6 days work week (Working Hours: 10am to 8pm, lunch break included)
- Public holidays are based off the Singapore calendar.
- Salary Range: SGD700 - SGD800
Only shortlisted candidates will be contacted.
