Manage and oversee all recreational facilities and activities, ensuring a safe, engaging, and high-quality guest experience while driving revenue and operational efficiency.
Operations Management
Oversee daily operations of recreational facilities (pool, beach, gym, kids club, water sports, spa support if applicable)
Ensure all areas are clean, safe, and fully operational
Enforce SOPs, safety standards, and emergency procedures
Schedule and supervise team to ensure optimal coverage
Guest Experience
Deliver engaging recreation programs for all guest segments (families, kids, adults)
Interact with guests, gather feedback, and resolve complaints professionally
Personalize guest experiences and build strong rapport
Ensure high standards of service and guest satisfaction
Activities & Programming
Design and implement a creative activities calendar (daily/seasonal)
Organize special events, wellness programs, and themed activities
Continuously innovate to enhance guest engagement and participation
Health, Safety & Compliance
Ensure strict compliance with safety regulations (pool, beach, gym)
Monitor lifeguard performance and emergency readiness
Conduct regular safety audits and training
Ensure compliance with local laws and hotel policies
Team Leadership & Development
Recruit, train, and develop recreation team members
Conduct daily briefings and performance reviews
Foster a positive, energetic, and service-oriented team culture
Ensure grooming and presentation standards
Financial Performance
Manage departmental budget, costs, and revenue streams
Drive revenue through activities, memberships, and upselling
Control expenses (labor, equipment, supplies)
Monitor KPIs and adjust strategies accordingly
Administration & Reporting
Prepare reports on guest feedback, incidents, and performance metrics
Maintain equipment inventory and ensure proper maintenance
Coordinate with other departments (Front Office, F&B, Engineering, Sales)
Support marketing initiatives and promotions
- Required Skills Strong leadership and team management Guest-focused mindset with excellent communication skills Creativity in program development Good understanding of health & safety standards Problem-solving and decision-making ability Proactive and energetic personality
- Qualifications Diploma/Degree in Hospitality, Sports Management, or related field Lifeguard and First Aid/CPR certification preferred
- Experience
3–5 years in recreation, leisure, or hospitality operations
At least 1–2 years in a supervisory/management role
Guest Satisfaction Scores (GSI/Guest Love)
Participation rate in activities
Recreation revenue performance
Safety compliance and incident rate
Employee engagement
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