1. Online Sales Planning by Category
- Collaborate with Merchandising and Marketing teams to develop monthly/quarterly/yearly sales forecasts and revenue targets.
- Propose category/product priorities based on seasonality, market trends, and customer behavior insights.
- Plan and execute product-push campaigns (e.g., Hot Deals, Bundles, Flash Sales, etc.).
2. Day-to-Day Storefront & Order Operations
- Catalog & Inventory Maintenance: Execute daily listing maintenance, adding/removing products, adjusting prices, handling listing violations, and troubleshooting live inventory sync errors.
- Order & Store Support: Act as the primary escalation point to monitor order fulfillment status and support physical stores with daily order exceptions.
- Operational Health Monitoring: Track key delivery and operational performance indicators (KPIs) and report discrepancies to relevant teams.
3. Campaign Management & Marketing Execution
- Promotion Setup: Submit deals to platform campaign portals and configure vouchers, combo deals, gifts, and whitelists directly on the merchant backend.
- Visibility & Marketing Optimization: Order creative banners, coordinate with Key Account Managers (KAM) at Grab for optimal visibility setup, and track onsite marketing initiatives (packages, ads, and affiliates).
4. Stakeholder & Platform Management
- External Platforms: Act as the primary point of contact via platform chat groups and emails to negotiate campaigns, exclusive brand deals, and resolve issues.
- Internal Teams: Collaborate daily with Merchandising (NH), Supply Chain (SC), IT, Finance/Accounting (FA), Digital Marketing, and Retail Store Operations (SO).
5. Analytics & Performance Tracking
- Compile weekly and monthly performance reports.
- Conduct competitor benchmarking and market analysis to identify growth opportunities.
Job Requirements
- Experience: 1–3 years of hands-on experience in E-commerce Operations, Account Management, or Platform Operations. Experience working directly with instant-delivery or food delivery aggregators (GrabMart, ShopeeFood, Baemin) or e-commerce marketplaces (Shopee, Lazada, TikTok Shop) is advantageous.
- Proficient in managing merchant backends, massive SKU uploads, data mapping, and promotion configuration.
- Strong data handling skills (Excel/Google Sheets) for cleaning and translating large promotion matrices.
- Attributes: Highly organized, detail-oriented, adaptable to rapid operational changes, and comfortable with data-heavy workflows.
Benefit
- Annual bonus: 2 - 3 months under minimum KPI requirement
- Fast promotion opportunities based on personal ability
- Work in a dynamic, open, creative environment
- Regular training, company team building, birthday bonus
About Concung.com
- Working time: 8:30 - 17:30 Monday - Friday
- Working place: 14th Floor, Phu My Hung Tower, Tan Phu Ward, Dist. 7, HCMC
