Quality Manager ($2800, Furniture)

Job Description

• Establish and implement SOPs and quality standards across raw materials, production processes, and finishing operations.
• Lead and integrate QA and QC teams under a unified and consistent quality framework.
• Conduct internal audits and manage training programs to ensure operator competency and compliance.
• Maintain thorough documentation, including regulatory compliance records and traceability systems.
• Supervise quality checks for incoming materials, monitor in-process controls, and conduct final product inspections.
• Review and update inspection protocols; ensure adherence to established defect criteria.
• Approve final products for dispatch and issue rework or hold instructions when quality standards are not met.
• Monitor and evaluate defect patterns; escalate recurring issues to appropriate departments.
• Drive root cause analysis for both internal and external quality failures.
• Manage CAPA processes, ensuring timely closure and measurable results.
• Collaborate closely with Production, Finishing, and R&D teams to eliminate recurring and systemic quality issues.
• Generate reports on key quality metrics such as First Pass Yield (FPY), internal rejection rates, and customer complaint rates.
• Track performance indicators including training completion, audit results, and CAPA cycle times.
• Lead regular quality performance reviews with the General Manager and factory leadership.
• Partner with R&D and Product Development to implement design-for-manufacturing (DFM) best practices.
• Train team leaders and supervisors on accountability and ownership of quality processes.

Fequirements

• University degree in Engineering or Industrial Management
• Minimum of 8 years in similar position in multinational (MNC) or foreign-invested (FDI) furniture manufacturing companies
• Fluent in English
• Strong expertise in CAPA (Corrective and Preventive Actions), root cause analysis, and data handling
• Deep understanding of ISO standards
• Familiar with:
• Control Plans
• FMEA (Failure Mode and Effects Analysis)
• SPC (Statistical Process Control)
• Problem Solving Methodologies
• Process Quality Control
• Complaint Handling and Customer Claims Management