Quality Control Specialist (Mandarin speaking)

About Hytech

Hytech is a leading management consulting firm headquartered in Australia and Singapore, specialising in digital transformation for fintech and financial services organisations. We deliver end-to-end consulting services and provide robust middle- and back-office solutions that enable our clients to optimise operations, enhance efficiency, and stay ahead in a fast-evolving digital landscape. Our client portfolio includes top global trading platforms and leading crypto exchanges.

With more than 2,000 professionals worldwide, Hytech has a strong and growing international presence, with offices across Australia, Singapore, Malaysia, Taiwan, the Philippines, Thailand, Morocco, Cyprus, Dubai, and beyond.

Role and Responsibilities:

Develop, build, and maintain the QC/QA standards.

In charge for the second review of monthly QC/QA standards.

Support the one-to-one discussions of individual CS members.

Support and help individual CS members improve their performance with specific

instructions and constant support.

Create reports that reflect support performance.

Work with the trainer on training plans, internal support resources, procedures, and

guides.

Ensure the internal resources and documents are up to date.

Liaise and collaborate with internal stakeholders/ other departments to gather feedback,

resolve issues, and assist in implementing improvement measures.

Complete other relevant tasks or projects assigned by the supervisor.

Qualifications and Requirements:

Bachelor's degree in business study or any related field.

Honest, meticulous in work, and a sense of responsibility.

Hands-on experience in quality assurance.

Proven record of ability to communicate (negative) feedback and coaching skills.

Good organizational skills, and knowledge of goal setting practices.