Conduct Level-2 post-audit quality assessments at Service Workshops and Distributors to verify compliance with VinFast's procedures, regulations, technical standards, and service quality requirements.
Analyze audit results to identify non-conformities, performance gaps, systemic issues, and areas for improvement.
Develop corrective action plans and improvement programs based on assessment findings, ensuring clear timelines, measurable outcomes, and alignment with VinFast's quality objectives.
Collaborate closely with Service Operations, Technical, Warranty, and Distributor Management teams to ensure effective implementation of corrective actions.
Monitor and evaluate the effectiveness of improvement plans, providing follow-up assessments where necessary.
Lead training, coaching, and quality-awareness activities to elevate compliance and quality culture across the service network.
Prepare comprehensive audit reports, quality dashboards, and management reviews.
Contribute to the development and refinement of VinFast quality standards, audit frameworks, and assessment methodologies.
Ensure all audit activities comply with internal governance, transparency, and objectivity requirements.
Requirements
Bachelor's degree in Engineering, Automotive Technology, Quality Management, or a related field.
Minimum 710 years of experience in quality management, service operations, or audit roles within automotive or manufacturing industries.
Strong knowledge of automotive service processes, quality standards, and compliance frameworks.
Proven ability to analyze technical information and identify actionable improvement opportunities.
Excellent communication, reporting, and stakeholder management skills.
Strong leadership capability with experience managing teams or large cross-functional projects.
Ability to travel frequently to service locations and distributors across Vietnam.
Benefits
Competitive salary and annual performance bonus, aligned with VinFast's compensation framework.
Comprehensive health insurance package
VinFast product incentives, including preferential pricing and special employee programs.
Training and development opportunities, including technical certifications, leadership programs, and access to global experts.
Dynamic, high-growth working environment with strong emphasis on innovation, quality, and continuous improvement.
Clear career advancement opportunities within VinFast's After-Sales and Quality Management divisions.
Company-provided business travel support, including travel allowances and per diem for field assessments.
Annual leave and additional company holidays, aligned with VinFast and Vingroup policies.
Modern workplace and employee wellness programs, including on-site facilities and corporate engagement activities.
