Quality Assurance Specialist

Company Description

SoftFlex LLC is the Vietnam branch of ArctX Solution, a global IT product company specializing in online payment solutions, e-wallets, and entertainment applications. At SoftFlex, we value strong work ethics, collaboration, and execution excellence, striving to create real value through efficient processes and high-quality software.

Role Description

SoftFlex LLC is a global IT Solution provider Company seeking a QA Specialist to join our team.

The QA Specialist is responsible for maintaining product quality, enhancing the user experience, and meeting internal and external quality standards. They collaborate with developers, stakeholders, and operations teams to deliver high-quality software and products.

Functional Duties / Key Responsibilities

Build and manage QA plans, test tasks, stages, and execution timelines for assigned projects.

Execute functional, regression, and quality improvement testing activities throughout the development lifecycle.

Create and maintain QA documentation, including test plans, test cases, test reports, and related artifacts, to track progress and ensure compliance with quality standards.

Perform and support various QA activities as needed, such as unit test support, API testing, integration testing, and end-to-end testing (training can be provided where needed).

Identify, document, report, and track defects using issue-tracking tools (e.g., JIRA, Excel), including clear reproduction steps and impact details.

Support operational quality by monitoring, documenting, and reporting product quality levels and recurring issue patterns.

Continuously improve QA processes, test frameworks, and tools to align with evolving technologies and best practices.

Provide guidance and support to new QA members and QA support staff in test preparation and execution.

Reporting and Monitoring

Prepare clear and comprehensive test reports that summarize defects, risks, and quality status, enabling the development team to address issues efficiently.

Investigate reported product quality issues and ensure they are resolved in accordance with company guidelines and regulatory requirements.

Track and communicate testing progress, defect trends, and release readiness to relevant stakeholders.

Cooperation and Collaboration

Work closely with cross-functional stakeholders (developers, PM/PDM, operations, etc.) to investigate and resolve issues in a timely manner.

Participate in requirement reviews, test case reviews, and release discussions to ensure quality risks are identified early.

Support effective communication between QA, development, and operations teams to improve issue resolution and release quality

Qualifications

4-6 years of experience as Software Quality Assurance or related role

Bachelor's Degree in Computer Science or relevant field

Relevant training and/or certifications as a Quality Assurance Specialist

Good working knowledge of tools, methods, and concepts of quality assurance

Strong understanding of testing methodologies and tools

Knowledge of security testing principles

Experience with testing frameworks

Experience with issue-tracking systems such as JIRA ( tool proficiency )

English proficiency is required for this role.

Nice to have: Korean proficiency is a strong asset (highly preferred)

Working location: Epic Tower, Lane 19 Duy Tan Str., Cau Giay Ward, Hanoi

Time: 9 AM - 6 PM (Monday Friday)

Type of working:ONSITE (compulsory)

Benefit

Attractive salary package (negotiable in the interview)

100% salary from probation period

Social insurance in full salary

Health Insurance provided

24 paid days-off per year (effective from probation period).

Occasional Gifts (birthday, women's day, etc.)

Lunch allowance: 2.000.000 vnd/person/month

Yearly learning budget: $300/person