Quality Assurance Manager

Responsibilities

1. Quality Management & Compliance

- Assist the QA/QC Manager in establishing, implementing, and maintaining QA policies, procedures, and standards.

- Monitor compliance with ISO, customer, and regulatory requirements.

- Support audits (internal, external, customer) and prepare corrective and preventive actions.

2. Team Leadership & Training

- Supervise and guide QA/QC staffs/leaders in daily operations and inspection activities.

- Provide training and coaching to enhance quality awareness across departments.

- Act as the second-in-command for the QA/QC department when the Manager is absent.

3. Quality Control & Problem Solving

- Oversee incoming, in-process, and outgoing quality inspections.

- Review and approve quality reports, inspection results, and defect analyses.

- Investigate non-conformities, identify root causes, and coordinate corrective and preventive actions (CAPA).

4. Customer & Cross-functional Communication

- Work closely with Production, R&D, IE and Sales teams to resolve quality issues.

- Handle customer complaints related to product quality and ensure timely resolution.

- Support continuous improvement projects to reduce defects and increase efficiency.

Requirements

1. Education & Experience

- Bachelors degree in Engineering, Quality Management, or a related field.

- Minimum 5 years of experience in QA/QC, with at least 2 years in a supervisor/assistant manager role.

- Experience in manufacturing (preferably metal/plastic processing).

2. Skills & Knowledge

- Strong knowledge of QA methodologies, tools, and standards (ISO 9001, 5 Core tools, 7 QC tools, 8D, 5S, Lean, etc.).

- Good analytical, problem-solving, and decision-making skills.

- Excellent communication and leadership skills.

- Proficiency in MS Office

- English: Good communication.