Job Summary
The Content Moderation QA position aims to ensure the consistent and high-quality execution of content moderation policies, providing feedback to enhance accuracy, minimize errors, and contribute to a positive online environment.
- Location: TimesCity, 458 Minh Khai, Vinh Tuy, Ha Noi, Viet Nam.
- Employment Type: Fulltime
Working hour:
- Operating hours: Monday through Sunday.
- Work 40 hours per week (5 shifts/week with night shift required).
- Availability on weekends, holidays.
Key Responsibilities
- Review the implementation & efficiency of quality and inspection systems;
- Plan, conducted & monitored testing and inspection of materials and products to ensure the quality of products;
- Investigate customer's claims and non-conformance issues;
- Analyze data to identify areas for improvement in the quality systems;
- Develop, recommend, and monitor corrective and preventative actions;
- Evaluate audit findings and implement appropriate corrective action
Qualifications
- Bachelor's degree in any field or equivalent experience;
- Fluent in English (minimum B2, C1 preferred);
- Good English skills in reading and gathering information from foreign customers requirements;
- Excellent verbal and written communication skills in English, with the ability to express ideas clearly and concisely;
- Having a proficiency in Japanese, reading, & writing (minimum JLPT N2);
- Have at least 1-year experience in customer support and service analysis;
- Having content-moderation-related skills is preferable;
- Proficient skills with MS Office and Google Drive;
- Willingness to handle multi-projects;
- Experience in the BPO is an advantage;
- Excellent communication, analytical, and problem-solving skills.
- Willing to work on weekends, public holidays, and shifting schedules including night shifts.
Why Join Us
1. Salary and Benefits
- Attractive salary;
- Attractive bonus, benefits and annual salary review;
- Premium Healthcare and Mental Health Care service for you, 100% covered by the company;
- Extra bonus per personal events (Wedding, Funeral, Hospitalization, Newborn baby) and a very cute baby box for staff who are going to welcome a new baby angel to the world;
- Annual health check;
- Paid leave (12 days/year).
2. Working Environment
- International, fun, and professional working environment: Working closely with both experienced local people and foreign experts;
- Free drinks (coffee, tea, etc.)
- Laptop/computer and other equipment is provided.
- Training and career development opportunities;
- Free in-house gym and game room for everyone. We love board games, video games, PS5;
