Our client is a leading global supplier of brand identification solutions - specializing in woven and printed labels, heat transfers, decorative patches, eco-friendly products, and anti-counterfeit solutions. With decades of experience, the company partners with major brands in the apparel and textile industries, upholding the highest standards of quality, sustainability, and innovation.
To support its operations in Vietnam, we are looking for a QA & Technical Support Specialist responsible for ensuring product quality, compliance, and technical support for customers and production partners.
This role will act as a key bridge between the global QA team and local manufacturers - handling quality audits, technical training, and continuous improvement to maintain excellence in every product delivered.
Responsibilities
- Collect and validate the traceability information in response to claims.
- Verify label compliance in response to claims, following established procedures.
- Prepare reports on findings, non-conformities and corrective action plans.
- Manage out-sourced personnel for product audits.
- Handle technical inquiries and provide technical support from customers in Vietnam regarding product specifications, regulations, and client standards.
- Provide trainings to customers and local teams on the proper use, handling and application of lables and products.
- Analyze quality complaints from customers, identifiy root causes, and propose effective solutions.
- Maintain records of audits, technical reports and complains in accordance with the quality management system.
- Maintain constant communication with the client sales and quality teams.
- Prepare reports on weekly activities and customer status.
Qualifications
- Bachelor's Degree in Industrial Engineering, Textile Engineering, or related fields.
- Minimum 2 years experience in QA or Technical Support (preferably in the textile/apparel industry).
- Good communication skills in English.
- Strong analytical and problem-solving abilities.
- Detail-oriented, customer-focused, and adaptable to multicultural environments.
Benefits
- Competitive salary with annual performance bonus.
- Full social insurance.
- Transport, and phone allowances.
- Annual health check and training opportunities.
- 13th month salary.
- Professional, international working environment.
Working at: Binh Duong/ Dong nai, HCMC
Please send your CV and cover letter to [Confidential Information] with the subject line: QA & Technical Support - Your Full Name
Contact: +84901052389 (Zalo; Whatsapp)
