WHAT YOU'LL DO HERE (ESSENTIAL DUTIES AND RESPONSIBILITIES):
- Drive cross-functional collaboration between factory and Crocs teams to resolve quality issues across sample development and production trials; spearhead DMF/A activities (kick-off, SMS, tear-down, PT meetings) and seasonal new-style quality risk assessments to prevent quality issues in early stages; design and improve quality control systems to coordinate workflows, optimize tool/service distribution, and uphold product quality standards.
- Manage the establishment and execution of product quality standards, timely reviews of QA sampling plans, and deployment of QA tools to ensure consistent product quality; oversee first-batch quality evaluations for new styles on day-one production, production line audits for SOP compliance, and final FG inspections in accordance with AQL standards; lead end-to-end handling of customer complaints/returns, including failure analysis, FA report preparation, and verification of corrective/preventive actions for effective case closure.
- Communicate quality-related updates, testing results, and performance feedback between internal teams, factories, and suppliers; align all stakeholders on quality protocols, expectations, and mitigation plans to ensure collective accountability for quality goals.
- Maintain oversight of material and finished goods testing matrix implementation in factory labs; ensure proper management of B/C grade products through consistent segregation and disposition practices to uphold overall product quality integrity.
- Track supplier quality performance against Crocs requirements; conduct regular performance assessments to identify gaps and drive continuous improvement in supplier quality compliance.
WHAT YOU BRING TO THE TABLE (JOB REQUIREMENTS AND SKILLS):
- Education: College graduate Major: Not limited Minimum experience: 4 years
- Characters: Be good at learning, communicate and team working. Diligent working, responsible, willing to learn new knowledge.
- Background: More than 4 years quality engineering or inspect experience in footwear field
- Technical skills: Proficiency in development & commercialization process, knowledge of footwear materials, good understanding of shoemaking.
- Management skills: Communication, negotiation.
- Good MS office skill, fluent communication skill in written and oral English.
- Can speak Chinese( Mandarin) is plus point
