I. What You'll Do
We are looking for a technically strong Python Operations Support Engineer to join our dynamic operations team. In this role, you will act as the first line of support for researchers and internal users by managing and resolving issues through our JIRA Service Desk.
You will play a critical role in ensuring operational excellence, driving automation initiatives, and improving support efficiency through smart tooling and scripting.
Key Responsibilities
- Serve as the primary point of contact for operational and technical support requests.
- Manage, categorize, troubleshoot, and resolve tickets in JIRA Service Desk on time.
- Take full ownership of issues from initial triage to resolution, including coordination with DevOps or Engineering teams for complex cases.
- Develop automation scripts and internal tools to streamline repetitive tasks and improve ticket resolution workflows.
- Explore and implement bots or AI-assisted solutions to enhance support productivity.
- Monitor system health using tools such as Grafana and Prometheus and proactively identify potential issues.
- Maintain documentation and contribute to continuous process improvement initiatives.
- Collaborate closely with researchers, engineers, and DevOps teams to ensure smooth system operations.
II. Job Qualifications
Must-Have Skills
- Minimum 2.5 years of professional experience in Python, including hands-on experience with common data analysis libraries such as NumPy and Pandas.
- Experience developing and maintaining web-based applications using JavaScript (Node.js) or Python frameworks (Django, Flask, or FastAPI)
- Familiarity with Unix/Linux environments and shell scripting.
- Hands-on experience with SQL and relational databases (e.g., MySQL, PostgreSQL).
- Practical experience with JIRA, Git, and monitoring tools (e.g., Grafana, Prometheus).
- Strong English communication skills (both written and verbal).
- Strong analytical and problem-solving skills with a proactive mindset.
- Demonstrated ability to take ownership of issues and drive them to resolution.
Nice-to-Have Skills
- Background in DevOps, SRE, or operational support roles.
- Exposure to Machine Learning or Artificial Intelligence concepts.
- Familiarity with Generative AI tools (e.g., ChatGPT, Gemini) to enhance operational workflows and automation.
III. Why You'll Love Working Here
1. Workplace
- Join a vibrant, young and dynamic team working on cutting-edge projects & emerging technologies.
- Collaborate with global experts & top tech talent to enhance your skills.
- Thrive in a culture of openness, forward-thinking and innovation-driven team while encouraging your full potential.
2. Benefits Comprise
- Competitive salary, 13th month salary and attractive performance bonuses.
- Flexible hybrid working model between working at office and working at home.
- Premium Healthcare and Accident insurance.
- Annual health check package.
- Free parking and allowances: Lunch, Marriage, Newborn baby, Bereavement and others applied.
- A spacious pantry that is fully equipped with coffee maker, fridge, microwave and more for your most comfortable lunch time.
- A wide range of sport and social activities: Yoga, Football, Badminton, Tech clubs, etc.
- Annual company trip and teambuilding.
- Chance to be honored quarterly and annually with recognition awards for individuals, teams, long-term service, etc.
- Advanced English and appropriate soft skills training to assist your career development.
- Engaging monthly events: Happy Gathering, Mini Game, Team Birthday Celebrations, Company's Year-end party, etc.
- Exclusive company supporting funds to ease your personal loans of Home, Vehicle, Tuition, etc.
IV. Additional Information
- Location:QTSC Building 1, Quang Trung Software City, Trung My Tay Ward, Ho Chi Minh City (District 12)
- Working Time:8:30 AM-6:00 PM from Monday to Friday
Gentle notice to our candidate about Decree No.13/2023/N-CP
According to Decree No.13/2023/N-CP on protecting personal data, LARION would apply Personal Data Processing Agreement with all candidates to ensure compliance with the decree.
By submitting this application to LARION, you agree to allow LARION to proceed your provided information in accordance with Personal Data Processing Agreement that you have read, fully understood and agreed to the entire content at link https://larion.com/privacy-policy/
