LARION a global software outsourcing partner with 2 decades of deep industry expertise. We are a 100% Vietnam technology company specializing in turnkey solutions and building highly skilled development teams for companies of all sizes and business types. Run by a team of successful entrepreneurs and dedicated technical experts, LARION is a unique symphony where we create a frictionless future for customers with passion, while maintaining full compliance with your needs and objectives.
I. What You'll Do
We are looking for a technically strong Python Engineer to join our dynamic operations team. In this role, you will be the first line of support for researchers and internal users by managing and resolving issues via our JIRA service desk. You will play a key role in driving operational efficiency through automation and smart tooling, ensuring timely and effective support.
- To help manage the flow of issues and resolve them. For the more complex issues they can then redirect to the Devops team for their handling, but the support engineer must still keep ownership;
- To come up with solutions to improve the efficiency of resolving issues. This would include exploring the user of bots to automate some of the common tasks, as well as to write scripts to programmatically categorize and handle the tickets in the JIRA service desk.
II. What You'll Bring
Must-Have Skills
- At least 2.5 hands-on experience in Python, with experience in libraries such as NumPy, Pandas, etc.
- Familiarity with Unix/Linux environments and shell scripting
- Hands-on experience with SQL and relational databases
- Working knowledge of JIRA, Git, and monitoring tools such as Grafana
- Strong problem-solving mindset with a proactive attitude
- Ability to take ownership of issues and see them through to resolution
- Strong English communications and coordination skills
Preferred Qualifications
- Background in DevOps or Operational Support roles
- Experience with web-based technologies such as JavaScript, Node.js, and Django
- Exposure to Machine Learning or Artificial Intelligence techniques
- Familiarity with Generative AI tools (e.g., ChatGPT, Gemini) for enhancing support efficiency
III. Why You'll Love Working Here
1. Workplace
- Join a young and dynamic team with exciting projects applying the latest technologies
- Work with specialists from all over the world, expanding your skill set
- Open and honest culture where individuals are respected and encouraged to reach their full potential
2. Benefits
- 13th month salary and attractive performance bonuses
- Premium healthcare and accident insurance
- Annual health check package
- Free parking and various allowances: lunch, marriage, newborn baby, bereavement, etc.
- Spacious pantry fully equipped with coffee maker, fridge, microwave, and more
- Wide range of sports and social activities: Yoga, Football, Badminton, Tech Clubs, etc.
- Annual company trip and team building
- Quarterly and annual recognition awards for individuals, teams, and long-term service
- Advanced English and soft skills training for career development
- Engaging monthly events: Happy Gathering, Mini Games, Team Birthdays, Year-end Party, etc.
- Exclusive company support funds for personal loans (home, vehicle, tuition, etc.)
Gentle notice to our candidate about Decree No.13/2023/N-CP
According to Decree No.13/2023/N-CP on protecting personal data, LARION would apply Personal Data Processing Agreement with all candidates to ensure compliance with the decree. By submitting this application to LARION, you agree to allow LARION to proceed your provided information in accordance with Personal Data Processing Agreement that you have read, fully understood and agreed to the entire content at link https://larion.com/privacy-policy/
