Set up standard templates and prepare for reports including operational report, profit & loss statement, periodical operation plan, etc.
Assist developer in handover process of the project and provide related documents
Operation management
Ensure the smooth operation and co - ordination of all activities related to maintain the highest possible standards of the Management company commitment and Client's expectations
Maintains Building by investigating and resolving tenant complaints
Work closely and build a good relationship with tenants and the landlord alike
Ensure that the Building Tenants comply with their obligations to pay all rent and other amounts payable under the Leases
Strictly control all expenses related to property and effectively utilize budget to avoid overspending
Record all documents related to payment process and all accounts related to management process of current projects
Ensure that all operations and maintenance must be undertaken in accordance with the policies and agreement of developer and their contractors
Administering lease agreements, ensuring all terms are upheld
Being available to respond to property emergencies 24/7
Providing regular updates and reports to Landlords and BM on property performance
Identifying opportunities for property improvements that could enhance value or Tenant satisfaction
Coordinating regular property inspections to identify maintenance and repair needs
Maintaining the property's physical appearance, ensuring overall cleanliness
Employee Management
Ensure all new employees will officially be welcomed and attend companys orientation
Involve in recruitment interview, train as well as give each staff chances to develop themselves
Conduct a minimum of 2 performance appraisals per year for all staffs
Ensure all employees always maintain work ethics and obey to companys code of conduct
