Responsibilities
- Lead and manage multiple ITO projects concurrently, ensuring successful delivery aligned with client expectations.
- Serve as the primary point of contact for international clients, maintaining strong relationships and managing communications.
- Define project scope, goals, and deliverables in collaboration with stakeholders.
- Develop detailed project plans, schedules, and resource allocations.
- Monitor and control project progress, risks, and issues, ensuring timely resolution and escalation when necessary.
- Manage project budgets and ensure financial targets are met.
- Coordinate with internal teams (development, QA, infrastructure, support) to ensure smooth execution.
- Conduct regular status meetings and provide transparent reporting to clients and senior management.
- Ensure compliance with contractual obligations and service level agreements (SLAs).
- Drive continuous improvement in project delivery processes and client satisfaction.
- Support pre-sales activities including proposal development, effort estimation, and client presentations.
Qualifications
- Minimum 7 years of experience in IT project management, preferably in an outsourcing or global delivery environment.
- Excellent English communication skills (verbal and written).
- Experience and knowledge for warehouse Automobile industory (especially DMS and CRM system)
- Experience in handling project budgets, timelines, and quality metrics.
- Deep understanding of IT outsourcing models, service delivery, and client engagement.
- Strong project management skills with proven experience in managing large-scale, complex projects.
- Bachelor's degree in IT, Computer Science, Business, or related field.
- Project Management Professional (PMP), PRINCE2, or equivalent certification preferred.
- Experience for working with Europe, Japanese client is a bonus
Benefits:
- Competitive salary based on agreement.
- Full social insurance coverage based on salary.
- Probation with 100% salary.
- Annual bonuses and regular salary reviews.
- Training sponsorship for professional courses and certification exams.
- Comprehensive healthcare coverage for staff and their families.
- Regular health check-ups.
- 15 days of paid annual leave, plus 1 additional day for every 3 years of service, up to 20 days.
Work Schedule:
- Hybrid working mode.
- Monday to Friday, 08:00 – 12:00 and 13:00 – 17:00.
- Flexible start hours between 7:45 AM and 9:00 AM with manager approval.
Work Locations:
Ho Chi Minh Office: 10th Floor, Opal Office Tower, No. 92 Nguyen Huu Canh Street, Thanh My Tay Ward, Hồ Chí Minh City.
