PROJECT LEAD (S-CLASS)

THN is a leading Social Commerce and Influencer Marketing agency in Vietnam, specializing in end-to-end livestream production and affiliate solutions. Leveraging an extensive network of top-tier content creators and seasoned strategists, we empower brands to transform audience engagement into measurable business growth. Over the years, THN has established itself as a trusted strategic partner for prominent multinational brands across the FMCG, Fashion, Beauty, and Lifestyle sectors. At THN, we believe in building authentic connections between creators, communities, and brands. By synthesizing creative strategies, data-driven insights, and cutting-edge digital platforms, we deliver high-impact campaigns that drive both brand awareness and sustainable GMV growth.

As the strategic head of the VIP Project Management team, the Project Lead (S-Class) is responsible for building, managing, and scaling a high-performing team of Senior Project Executives and Project Executives. While you hold ultimate P&L accountability for the S-Class portfolio, your core focus is on team governance, resource allocation, and workflow optimization. You will ensure your team has the right capabilities, processes, and support to deliver world-class service to our elite Top Creators and execute Mega Livestreams flawlessly.

• Team Leadership & Capacity Planning: Directly manage, mentor, and inspire a team of Project Executives. Strategically allocate VIP creator portfolios to PMs based on their strengths and bandwidth. Manage workloads to prevent burnout, ensuring adequate PM coverage for high-stakes Mega Livestreams and Double Day events.
• Performance Management & Talent Development: Set clear, measurable KPIs for the PM team. Conduct regular 1-on-1 coaching sessions, execute bi-annual performance appraisals, and design training programs to elevate your team's skills in crisis management, negotiation, and creator relations.
• Process Governance & Workflow Optimization: Develop, enforce, and continuously refine Standard Operating Procedures (SOPs) for the S-Class PODs. Standardize reporting templates, cross-functional booking flows (with Live Ops, Content, and Brand Partnerships), and risk management protocols to ensure operational excellence at scale.
• Strategic Escalation & VIP Relations: Act as the highest point of escalation for critical operational roadblocks, creator grievances, or major brand conflicts. Step in to guide your PMs through complex VIP negotiations and safeguard THN's relationship with Top Creators.
• P&L Management & Commercial Oversight: Own the overarching financial performance of the S-Class division. Review master contracts, monitor the team's progress against GMV/revenue targets, and ensure operational budgets are strictly adhered to.

• Experience: 4-6 years of experience in E-commerce, Agency Account Management, or MCN Talent Management, with at least 2 years in a direct team leadership role managing 3-5+ direct reports.
• Management Skills: Proven track record of hiring, mentoring, and developing high-performing project or account teams. Exceptional ability to resolve internal conflicts and optimize team workflows.
• Industry Knowledge: Deep understanding of the creator economy, TikTok Shop mechanics, and the operational demands of Mega Livestreams.
• Work Style: A highly structured, process-driven leader who remains calm under pressure and possesses elite problem-solving capabilities.
• Language: Fluent in Vietnamese; professional proficiency in English (both written and spoken).

• Competitive Compensation: Attractive base salary plus performance-based bonuses/commissions linked to campaign success.
• Career Growth: Bi-annual performance reviews (every 6 months) offering a clear roadmap for career advancement.
• Health & Well-being: Comprehensive premium health insurance, 12 days of annual leave, and statutory public holidays.
• Dynamic Environment: A vibrant, fast-paced agency culture that fosters innovation. Direct exposure to the latest social commerce trends and opportunities to work closely with top KOLs and leading global brands.

Tan Thuan Ward, HCMC, Vietnam