Your responsibilities
- Monitor SLA/OLA performance and escalate breaches
- Log incidents/requests/problems
- Maintain documentation
- Support data collection for RCAs
- Build dashboards & reports
- Coordinate service tasks with engineering & product
- Follow up on operational and administrative requests across teams (e.g., BOC, reporting, timesheet submissions)
- Schedule and organize meetings, prepare agendas, and take meeting minutes
Your qualifications
- Bachelor's degree in Business Administration or related field (or equivalent experience)
- Strong Excel/Google Sheets skills (pivot tables, data analysis)
- Basic reporting and dashboard-building capability
- Strong communication and coordination skills
- Good organizational and time management abilities
- High attention to detail and accuracy
- Ability to manage multiple tasks simultaneously
- 0 - 1 years in IT service management or operations or service desk
- Proficient in English is required
Nice to have
- Experience building dashboards in Power BI, Tableau, or similar tools
- Knowledge of ITIL/ITSM is a plus
Why you'll love working here
- Professional European-based company
- Attractive salary
- Performance bonus of up to 4 months salary
- Opportunities for travel to Europe
- Hybrid home/office working model
- Flexible working time
- Structured training & development roadmap
- Good work-life balance
- Premium healthcare insurance
- Loyalty programs
- Well-being activities
- Annual company trips and team-building events
