About the Role
We are seeking a proactive and detail-oriented Production Support Engineer to support critical banking and payment applications. The role is responsible for ensuring stability, availability, and operational support of production systems through proactive monitoring, vendor coordination, incident investigation, deployment support, and Splunk-based analysis.
Key Responsibilities
Vendor & Change Management
- Collaborate with vendors and project stakeholders to raise and manage change records
- Coordinate and support implementation activities for production changes and deployments
- Create and maintain detailed implementation run sheets and operational documentation
Deployment & Environment Support
- Ensure minimal downtime and operational impact during planned changes
- Support release validation and post-deployment monitoring activities
Certificate & Access Management
- Coordinate certificate renewals with vendors and internal certificate management teams
- Process and action myID access requests and related operational activities
Incident & Production Support
- Respond to stakeholder queries relating to transactions, incidents, customer impacts, and application functionality
- Investigate production issues using log analysis and transaction tracing
Monitoring & Observability
- Build, maintain, and enhance Splunk dashboards, alerts, and queries
- Proactively monitor platform health, incidents, and service availability using Splunk
Required Skills & Experience
- Proven experience in Production Support, Application Support, or Technical Operations roles
- Experience coding with Java
- Hands-on experience with:
- Splunk queries and dashboard creation
- Log analysis and transaction monitoring
- Incident and change management processes
- Experience coordinating with vendors and multiple business stakeholders
- Ability to troubleshoot issues in high-availability production environments
- Strong communication and stakeholder management skills
- Ability to work flexible hours for planned overnight support activities when required
THE BENEFITS AND PERKS
We appreciate and reward our colleagues who do great work every day – from excelling for our customers, to taking ownership of an issue to get it resolved. Here's how we support our people with a range of exclusive benefits.
1. Generous compensation and benefit package
- Attractive salary
- 20-day paid annual leave and 7-day paid sick leave
- 13th month salary and Annual Performance Bonus
- Premium healthcare for yourself and family members
- Monthly allowance for team activities
- Premium welcome kit and occasional gifts of appreciation
- Extra benefits on your work anniversary
2. Exciting career and development opportunities
- Large scale products with modern technologies in banking domain
- Clear roadmap for career advancement in both technical and leadership pathways
- Access to digital learning platform such as Udemy
- Consistent and high-quality leadership training through the Distinctive Leadership program (DLP)
- Specialist capabilities and accreditations in key skill areas such as Cloud Engineering, Digital, Data, Security and SREs (Site reliability engineers)
- Sponsored English course with native teachers
- Opportunity for training in Australia
3. Professional and engaging working environment
- Hybrid working model and excellent work-life balance
- State-of-the-art & modern Agile office
- Food and beverages in the office pantry
- Employee Assistance Program to improve your physical and mental health
- Annual team activities and company events
- A solid and talented team behind you – great people who love what they do
