About Pandora
Pandora is the world's largest jewellery brand, specialising in the design, crafting and marketing of accessible luxury jewellery made from high-quality materials. Each piece is created to inspire self-expression, allowing people to share their stories and passions through meaningful jewellery. Pandora jewellery is sold in more than 100 countries through 6,800 points of sale, including more than 2,700 concept stores.
Headquartered in Copenhagen, Denmark, Pandora employs 37,000 people worldwide and crafts its jewellery using only recycled silver and gold. Pandora is committed to leadership in sustainability and has set out to halve greenhouse gas emissions across its value chain by 2030. Pandora is listed on the Nasdaq Copenhagen stock exchange and generated revenue of DKK 31.7 billion (EUR 4.2 billion) in 2024.
About Pandora Production Vietnam
Pandora's new jewellery crafting facility is located in the VietnamSingapore Industrial Park III (VSIP III), about 40 km north of Ho Chi Minh City. When fully scaled, the state-of-the-art facility will produce up to 60 million jewellery pieces annually and employ around 7,000 craftspeople. It is powered entirely by renewable energy and built to LEED Gold certification standards.
Key objectives:
The ideal candidate will lead the production operation with full strategic and operational accountability, ensuring best-in-class jewelry manufacturing, cost efficiency, on-time delivery, and superior quality aligned with Pandora Production Vietnam's goals. He/She will foster strong stakeholder collaboration, drive innovation and customer centricity, and build a high-performing, trust-based leadership team while strengthening the local talent pipeline and engagement.
Key duties:
Strategy & Manufacturing Setup
- Build and lead production teams for factory setup, including organizational design, capability development, and operational readiness
- Implement scalable production concepts and ensure smooth ramp-up to meet operational KPIs
- Translate PPV manufacturing strategy into actionable production plans, capacity models, and execution priorities
- Own short- to mid-term production performance while building long-term manufacturing capability
Operations & Performance Management
- Lead daily production operations across FE manufacturing processes, ensuring stable execution across all shifts
- Drive end-to-end performance in line with Pandora KPIs
- Optimize allocation of manpower, equipment, materials, and methods
- Establish robust performance reviews, deviation management, corrective action systems, and escalation mechanisms
Process & Technical Excellence
- Govern manufacturing processes through standardization, parameter control, SOPs, and control plans
- Apply PFMEA, SPC, and structured problem-solving methodologies
- Lead root cause analysis for complex production issues using Lean, Six Sigma, and data-driven approaches
- Oversee new equipment commissioning, process validation, pilot-to-mass production scale-up, and handover
- Ensure consistency of processes, controls, and performance across units and shifts
Continuous Improvement & Innovation
- Drive initiatives to increase productivity and capacity utilization, reduce defects and lead time, and improve process stability
- Partner with Engineering and PEX on automation, digitalization, tooling optimization, and industrial engineering improvements
- Capture and deploy best practices across plants and functions
Cross-Functional & Stakeholder Collaboration
- Align with Planning & Scheduling on load planning, capacity balancing, and prioritization
- Collaborate with Quality and Engineering to resolve technical and systemic issues
- Partner with Finance to optimize cost performance and working capital
- Ensure ERP/MES systems effectively support production planning, execution, and reporting
- Maintain strong closed-loop communication between shop floor and management teams
People Leadership & Capability Building
- Develop strong production leadership teams with clear accountability and succession planning
- Build technical capability through structured training, coaching, and on-the-job development
- Foster a culture of ownership, discipline, collaboration, continuous improvement, and safety
Job requirements:
- Minimum 10 years of experience in Production Engineering, including at least 5 years in a production leadership role.
- Greenfield factory or major transformation experience is an advantage.
- Strong technical expertise in lean manufacturing, industrial equipment, production lines, and both manual & automated systems.
- Solid knowledge of quality systems, continuous improvement frameworks, SPC, PFMEA, and structured problem solving.
- Experience in tooling, consumables, asset lifecycle management, and safety/compliance standards.
- Data-driven mindset with strong project management experience in cross-functional environments.
- Familiar with ERP/MES systems (preferably SAP), CAD, and MS Office.
- Strong planning, organizational, stakeholder management, and communication skills.
- Strategic yet hands-on leader; results-oriented, resilient, collaborative, and able to make sound decisions under pressure.
- Inspirational leader with the ability to build, motivate, and develop high-performing teams.
