Product Support

tuyen dung 247

Ho Chi Minh, Vietnam

Fresher

Save

Posted 12 hours ago
Be among the first 10 applicants

Early Applicant

Job Description

Position: Product Operation
Working Location: Sonatus Building, Le Thanh Ton, Ben Nghe Ward, HCMC
Time: Mon - Fri (9 am - 6pm)
About us: A leading Southeast Asian e-commerce platform, providing an integrated ecosystem that connects millions of buyers and sellers through innovative technology and user-centric solutions.

Key Responsibilities:

Product Support & Issue Handling

Ensure stable product operations by receiving and processing support requests, and coordinating with relevant teams to resolve incidents in a timely manner.

System Configuration & Maintenance

Perform system configuration and updates based on operational requirements; ensure accuracy, logical consistency, and alignment with business needs.

UAT Execution & Quality Validation

Participate in User Acceptance Testing (UAT), assess the quality of new features, and provide feedback to enhance user experience.

Deployment Coordination & User Support

Support product release phases including post-deployment checks, preparing user guides, and conducting internal training sessions.

Job Requirements:

Education:

Bachelors or College degree in IT, Business, Logistics, Marketing or related fields.

Technical Skills:

Experience with ticketing systems, internal portals, and technical support tools. Ability to read and interpret technical documentation (GSheet), execute UAT, report bugs, and write clear support materials.

Analytical & Process Compliance:

Strong analytical thinking, ability to follow standardized processes, and collaborate effectively with cross-functional teams to maintain service quality.

Communication & Collaboration:

Clear and proactive communication; capable of clarifying requirements and working closely with internal stakeholders.

Language:

Fluently in Vietnamese. Able to read technical English documentation; English writing skills are an advantage.

Benefits: