Who we are:
HyperVerge is a deep tech AI company with a 99.7% accuracy serving more than 300+ clients across US, India, Africa and ASEAN region. Our AI is used by large enterprises like Jio, Vodafone, Airbus, SBI, Bajaj, ICICI and unicorns such as Grab, Groww, Byjus, Cred for verifying identities of customers and preventing fraud (Prevented $22M annual fraud in a single large NBFC)
What do we do:
Verifying who they say they are online, right from the Nigerian prince scams to email-imposters who claim to be the company's CEO - the problem is ever evolving and growing along with the internet's growth. Thus, building the Identity Infrastructure for Internet scale is indeed a critical step to empower new-age businesses to grow. We've solved this challenge really well & validated the identities of 650+ million customers until date (More than 7% of the world's population)
Why do we do what we do
Contributing back to communities that enabled us to be where we are, is a meaningful way to spend the short time we have left in this world. Building economic engines that generate cash flows, which can be invested to impact the under-privileged is the equation that we are working with.
To make it real and not overwhelm you with jargons, please see the first leg of our impact here: HyperVerge Academy.
We will continue to invest into contributing back to overall well-being of the communities we operate in - all the while building a thriving organization which live beyond our lives
What excites us:
- An investment in you as an individual - we value traits like curiosity and empathy. We live these values by focusing on the well-being, progress, and success of every individual in our growing tribe
- A good level of self-awareness and humble confidence : You know your craft well enough to know your short-comings and are open to making mistakes and learn together
Role Overview
Position: Product Support Intern
Internship Duration: 6 months
Work Mode: Flexible Hybrid (3 days/week in office with flexible working hours)
Office Location: HCMC
Key Outcomes Expected (6-Month Roadmap)
1. Customer Support:
- Act as the face of HyperVerge for Enterprise Customers, handling technical and operational queries via email or telephone.
- Ensure customer issues are responded to and resolved within agreed SLAs, keeping clients proactively updated throughout the process.
2. Issue Management:
- Perform initial diagnostics, document issues, and collaborate with internal teams to drive resolution within committed timelines.
- Track internal SLAs and escalate delays proactively according to internal escalation policies.
3. Product Understanding & Advocacy:
- Develop a deep technical understanding of HyperVerge's AI products by troubleshooting, reproducing issues, and performing root-cause analysis.
- Partner closely with Product Management and Software Engineering teams to advocate for customer needs and improve overall product quality.
4. Support Process Improvement:
- Continuously optimize support workflows by automating repetitive, mundane tasks.
- Collaborate with the Product Team to build and maintain Issues Run Sheets and document troubleshooting steps to construct a robust internal Knowledge Base.
Requirements
- Graduate/ Final year student with a background in IT, Computer Science, Software Engineering, or related technical disciplines.
- Excellent written and verbal communication skills in both English and Vietnamese (essential for working in a global team and liaising with enterprise clients)
- Good interpersonal skills
- Proactive, willingness to learn new technologies
- Nice-to-Have: Familiarity with programming language
Perks & Benefits
- Allowance: Internship stipend of $200/month
- Full-time conversion opportunity after 6 months based on outstanding performance
- Dynamic Hybrid model (only 3 days/week in office) with flexible hours focused on output and efficiency
- Full support for university internship stamps, documentation, and formal performance evaluation
- Direct guidance and learning from experienced leaders in the B2B SaaS & AI industry
- A flat, open, transparent, and merit-based working culture where your voice matters
