Company Overview:
At
TechX, we are pioneers in delivering cutting-edge solutions that empower businesses to thrive in today's digital landscape. With a strong focus on
Cloud Transformation (AWS),
Data Modernization, and
Generative AI, we bring unparalleled expertise to drive innovation, efficiency, and growth for our clients.
We specialize in
banking and financial services, retail, manufacturing, and transportation, delivering impactful solutions that address industry-specific challenges and significant market shifts.
Together, we'll build a future where innovation knows no limits.
Job Overview:
We are looking for a
Product Sales Support Coordinator to support go-to-market execution for
Synaptix, an
AIOps Intelligent Platform for Governed IT Operations.
The mission of this role is to ensure deal preparation, follow-up, and internal coordination are executed reliably allowing Account Managers and technical teams to focus on customer engagement and delivery.
This position is ideal for candidates who are
organized,
calm,
detail-oriented, and interested in working close to enterprise customers without aggressive sales pressure.
Key Responsibilities:
Deal & Task Coordination
- Track open deal-related tasks, customer questions, and next steps
- Follow up internally with: Presales, Delivery, Finance, Partner teams
- Ensure no customer request or internal action is missed
CRM (HubSpot) Management
- Maintain accurate deal records, notes, and stages in HubSpot
- Log meetings, customer questions, and follow-up actions
- Ensure every active deal has a clear next step and owner
Proposal & Sales Material Support
- Assist in preparing: Proposal, Presentation decks, Meeting materials
- Manage document versions and internal approvals
- Support Account Managers with structured follow-up emails
Product Knowledge Base Usage
- Reuse approved Synaptix product materials and content
- Flag missing, unclear, or outdated content for review
- Help ensure consistent product messaging across deals
Key Requirements:
- From 1 year of experience as a Sales Support/ Sales Operator/ Customer Support/ Project Coodinator or relevant
- Strong organization and follow-up skills
- Clear written communication in Vietnamese and basic English proficiency
- Comfortable working with senior internal stakeholders
Nice-to-Have
- Exposure to IT services, SaaS, or enterprise technology
- Experience using CRM tools (HubSpot, Salesforce, etc.)
- Background in consulting, SI, or managed services
What We Offer:
- Innovative Environment: A dynamic and collaborative work environment where innovation is encouraged.
- Professional Growth: Opportunities for professional growth and development through continuous learning and exposure to cutting-edge technologies.
- Competitive Package: Competitive salary and benefits package
- Impactful Work: The chance to work on cutting-edge projects with industry-leading clients, making a tangible impact on their business success.
Apply now!
Due to the high volume of applicants, only shortlisted candidates will be contacted. We apologize for this inconvenience!
