About Us:
Founded in 2016, Ecombest is a B2B service provider in E-commerce product R&D, product design, digital marketing and global operational support for both domestic and international clients.
1. Duties and Responsibilities:
- Receive, categorize, and handle requests from relevant departments; track progress, update statuses, and provide timely feedback.
- Monitor product performance metrics and operational status through dashboards; proactively identify, document, and report any abnormalities.
- Review and verify product information and data; conduct detailed checks after updates, upgrades, or data migrations; document and report any issues that arise.
- Collaborate in developing, updating, and optimizing dashboards to improve operational monitoring, analysis, and decision-making.
- Consolidate product information, operational feedback, and relevant market insights; identify areas for improvement and propose appropriate solutions.
- Optimize product setup and operational processes; collaborate with relevant teams and develop guidelines to ensure a smooth end-to-end operational workflow.
- Draft and update user guides, standard operating procedures (SOPs), product descriptions, and illustrative materials.
- Perform other related tasks as assigned by the Manager.
2. Requirements:
Required:
- 1–3 years of experience in Product Operations / E-commerce Operations.
- College/University degree, preferably in E-commerce, Information Systems, or a related field.
- Proficient in Microsoft Word, Excel, and Google Drive; comfortable working with data; basic English reading comprehension.
- Strong logical thinking, attention to detail, and accuracy; able to work systematically according to established processes and manage multiple tasks simultaneously.
Preferred / Plus:
- Experience in product operations or operational support in E-commerce companies.
- Experience working with Personalized products, Print-on-Demand (POD), or similar industries.
- Experience creating and maintaining user guides and operational procedures.
- Familiarity with AI tools for work, including information gathering, content drafting, and analysis.
- Basic knowledge of design tools such as Photoshop, Figma, Draw.io, etc.
Personal Attributes:
- Honest and highly responsible.
- Proactive in learning and able to adapt quickly to a constantly changing environment.
- Good communication and cross-functional collaboration skills.
- Comfortable with detail-oriented operational work that requires a high level of accuracy.
3. Compensation & Benefits:
Income & Compensation:
- Salary: 10,000,000 - 18,000,000 gross (depending on ability and practical experience)
- Performance Review: Salary evaluation and review 1 time per year.
- 13th-Month Salary.
Working Environment:
- Modern Workspace: Clean, modern, and fully-equipped office with communal areas including a gaming room, pantry, etc.
- Growth Opportunities: Highly active in the booming e-commerce industry; youthful, dynamic environment with dedicated mentorship and support. Great long-term career growth and commitment opportunities.
Other Benefits:
- Health Care: Annual comprehensive health check-ups.
- Gifts & Celebrations: Gifts for Lunar New Year, Mid-Autumn Festival, Vietnamese Women's Day (Oct 20), International Women's Day (Mar 8), Christmas, birthdays, weddings, etc., along with various engagement activities throughout the year.
- Perks: Parking allowance and daily tea break (coffee, tea, milk, snacks, sweets, etc.).
- Insurance: Full participation in Social Insurance, Health Insurance, and Unemployment Insurance as per labor laws.
- Leave Policy: Public holidays and paid annual leave (12 days/year) according to regulations.
- Activities: Annual domestic or international team-building activities and company trips (depending on business performance and public health situations).
- Training: Comprehensive and structured onboarding training program.
