Product Manager (Pick up & Delivery)

giaohangnhanh (ghn)

5-7 Years

Ho Chi Minh, Vietnam

Posted 16 hours ago
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Job Description

1. ABOUT GHN (GIAO HANG NHANH)

GHN is a top-tier tech-driven logistics company in Vietnam. We are the backbone of e-commerce, orchestrating the complex daily operations of thousands of hubs/post offices and optimizing the routing for millions of parcels.

We are aggressively expanding with our Smarter, Faster, More Cost-Effective philosophy. We need you to build the Operational core for this exponential leap.

2. OUR PRODUCT CULTURE

We don't build features; we solve problems. As a Product Lead, you will thrive in an environment defined by

Data-Driven Discovery: Discovery isn't just about field trips; it starts with numbers. We rely on rigorous data analysis to identify bottlenecks and validate objectives. Data is the compass that tells us what is the right thing to build.
Working Backward: Inspired by Amazon, we start with the desired customer/employee outcome and reverse-engineer our path to success
User-Centric: Whether it's a C-level executive or a delivery rider, every product decision begins and ends with their experience
Dare to Fail: We innovate boldly. We provide a safe space to experiment because every failure is a stepping stone to excellence.

3. YOUR MISSION

Your mission is to solve our toughest network challenge: maximizing field staff productivity while strictly upholding company and customer SOPs, all within rigorous cost constraints
You will champion the domain that drives the most massive impact on GHN's operational expenses and overall performance results.

4. WHAT YOU WILL DO

Strategic Planning: Define long-term product vision and roadmap for Pickup & Delivery ecosystem. Align product strategy with business objectives including operational efficiency, delivery experience, service scalability, and revenue growth. Drive initiatives to optimize fulfillment flow, rider productivity, SLA performance, and customer satisfaction.
Deep Discovery: Lead deep operational and customer journey analysis to identify bottlenecks, uncover growth opportunities, and drive improvements in efficiency, service performance, and customer experience.
Product Delivery: Lead the delivery of complex product initiatives across the Pickup & Delivery ecosystem. Balance delivery speed with system scalability, reliability, and operational stability while ensuring high service performance and user experience
Stakeholder Management: Act as the key facilitator between Operations, Commercial, Customer Service, and Tech teams. Drive alignment on priorities, manage trade-offs, and ensure cross-functional teams move toward common business and product goals.
Team Leadership: Build, mentor, and empower a high-performing team of Product Owners. Foster a culture of Discovery first, Delivery second.

5. WHO YOU ARE

We are less concerned with years of experience in a specific tool and more interested in your mindset and problem solving skills.

Experience: 5+ years in Product Management or Business Analysis, with experience in a Leadership/Managerial role or leading complex projects.
Education: Computer Science, Software Engineering, Information Systems, Data Science, Logistics, or a related field.
Strong Analytical & Problem-Solving Skills: You love data. You have the ability to interpret complex datasets to make informed decisions and defend your product choices.
Ownership & Growth Mindset: You are ambitious and proactive. You don't wait for instructions; you see a problem, and you own the solution until it's resolved.
Communication: Excellent communication and collaboration skills. You can explain complex technical concepts to business stakeholders and business goals to the tech team.
User-Centric: A passion for creating products that delight users, even if those users are internal staff or drivers.

6. WHY YOU'LL LOVE WORKING HERE

Massive Impact: Your work directly governs the largest cost and operational center of GHN, balancing peak productivity with rigorous SOPs across a nationwide network.

The Challenge: Solve one of the toughest problems in the logistics industry (Scale vs. Efficiency).

Empowerment: You have the autonomy to decide What to build and Why.

Growth: Ride the wave of e-commerce growth in 2026 and beyond.

Competitive Package: Attractive salary and benefits commensurate with your impact.