Product Manager

AI Product Manager

FPT Smart Clouds FPT AI Conversation AI Center is seeking an AI Product Manager to lead our next generation of AI/ML-driven products. In this mission-critical role, you will shape the product vision and strategy by combining deep market insights with cutting-edge AI trends. You will guide the development of solutions that enrich the web content ecosystem, emphasizing user privacy and fostering strong, sustainable relationships between content creators, publishers, and their audiences . The successful candidate will craft product strategy, collaborate across engineering, research, and design teams, and ensure our AI solutions directly address user needs while delivering business value .

What Youll Do

Define product vision and strategy. Develop and implement AI product strategies based on deep market and industry research . Identify where AI/ML can solve real user problems and create a compelling vision and roadmap that aligns future releases with long-term business goals .

Plan and document requirements. Write clear, detailed product requirements, success metrics, and documentation. Define Minimum Viable Products (MVPs) and leverage agile development practices and feedback loops to iteratively refine features .

Lead cross-functional teams. Coordinate closely with data scientists, engineers, designers, and other stakeholders to bring your product vision to life. Facilitate seamless collaboration across disciplines AI product development requires seamless collaboration between cross-functional teams, including data scientists, engineers, and business stakeholders . You will also act as the bridge between technical teams and business stakeholders, translating between technical details and user value (e.g. translating technical jargon into business language and vice versa) .

Conduct research and analysis. Perform thorough market, competitor, and customer research focused on AI technologies. Analyze trends to identify opportunities for innovation. Use insights from customer interviews, usability studies, or support channels to gather feedback and refine product features. AI product managers must collaborate with data scientists to understand AI model limitations and capabilities, using these insights to inform product strategy .

Drive data-informed decisions. Leverage analytics and performance metrics to inform your decisions. Identify and track key product and model metrics (e.g. usage, accuracy, engagement) to measure success, and use data analysis to guide optimizations . Youll specify the data tooling and infrastructure needed for monitoring and improving AI performance.

Ensure product success and adoption. Work closely with customer success (Customer Love) teams to execute product rollouts and gather post-launch insights. Partner with marketing and customer teams to drive adoption. Empower content creators and publishers with AI-driven features for example, delivering privacy-conscious solutions that enable publishers to build sustainable businesses even as the industry shifts away from traditional ad models .

Champion responsible AI. Embed best practices around transparency, explainability, and user trust into your products. Ensure that AI components are understandable and accountable, building user confidence (e.g. by providing clear explanations of AI-driven decisions) .

Who You Are

Passionate about AI and innovation. You are fascinated by AI/ML and thrive on solving complex problems with technology. You stay current on AI trends and eagerly explore how AI can be applied to benefit users. Key skills for managing AI products include data literacy and an understanding of AI/ML concepts .

Collaborative and communicative. You excel in team environments and have superior communication (written and verbal) skills. You can explain technical ideas clearly to non-technical stakeholders. AI PMs must act as a bridge between technical and business teams , so you are adept at building consensus and rallying cross-functional teams.

Customer-centric mindset. You are enthusiastic about building systems that benefit all stakeholders. You put users and customers first, seeking feedback directly from them. You want to create AI products that empower users for example, tools that help content creators engage audiences while respecting user privacy and choice .

Innovative problem-solver. You love challenges and think creatively to find data-driven solutions. You enjoy digging into complex datasets to uncover insights and make informed decisions . You embrace iterative development, learning from each release and continuously improving the product.

Ethical and trust-focused. You are driven by a passion to sustain the internets core values through responsible AI. You emphasize transparency and explainability in AI systems to build user trust , and you proactively consider the ethical implications of your products.

Skills & Requirements

Product management experience. Proven experience as a product manager or in a related role (especially in technology, AI/ML, or data-driven products) . You should have a track record of managing a product (or major features) through its lifecycle from concept to launch.

AI/ML knowledge. Strong understanding of AI and machine learning capabilities and limitations . You know how AI models work and what data they need, and you design experiences accordingly. Familiarity with concepts like model performance metrics and ML Ops is a plus .

Analytical decision-making. Strong analytical skills with a knack for data-driven decisions . You are comfortable working with data to inform product direction (e.g. analyzing usage metrics, running A/B tests, or studying user research results).

Communication & collaboration. Exceptional communication and interpersonal skills for effective cross-functional leadership . You can write clear documentation and collaborate with engineers, designers, researchers, and stakeholders at all levels.

Project management. Competency in managing multiple projects or workstreams simultaneously. You can prioritize tasks, define roadmaps, and keep development on schedule while balancing scope and resources . Familiarity with Agile methodologies (sprints, MVP definition, iterative planning) is important .

AI ethics & trustworthiness. Knowledge of designing AI-driven experiences that emphasize transparency, explainability, and fairness . You ensure that AI components are understandable to users and that data usage complies with ethical standards and privacy concerns.

Leadership & decision-making. Strong leadership qualities with the ability to make decisive, impactful decisions. You are comfortable taking ownership of your products success, steering teams through ambiguity, and driving alignment with company goals .

Join us at FPT Smart Cloud Conversation AI Center in Hanoi to play a key role in advancing AI-driven solutions for the web content ecosystem. Your work will help shape a more sustainable, user-focused digital future.

References: Our responsibilities and requirements align with industry best practices for AI product management , emphasizing cross-functional leadership, data-driven strategy, and trustworthy AI design .